Contact Center Specialist

2 days ago

Hyderabad India HSBC Full time

Job Description Some Careers Shine Brighter Than Others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Specialist In This Role, You Will - Building relationships with customer groups, acting as a primary contact for customer groups build relationship with customer. - Keep yourself upto date with the key changes to the procedures and processe's across the markets serviced.Provide accurate, valid and complete information based on procedures, guidelines and policies. - Follow up with customer quries with different units of the bank and provide statisfactory resolution. - Emapthize with customers on calls to enhance customer experience. - Working in a load balancing model across teams and channels, inbound ,outbound emails & chat to help business run in a efficient and flexible way Enhance production and efficiency. Felixible to work across various queeus sercied at Contact center. - Obtaining good English skill to maintain consistent service to the customer with different language preference Support customer in different languages background. - Felixible to work across various shifts and weekly offs basis business need. To Be Successful, You Will - Must be graduate and be of a legal working age. - 2 to 5 years of experience in Insurance domain. - Good understanding of call centre dynamics, procedures, processes and systems used, products sold, reward structures, agent skills and training, regulatory requirements. - Strong analytical skill. Excel and PowerPoint literate to an advance level. - Strong communication skills with high written and oral proficiency in English both Voice and Emails. - Ability to work in a high-volume, fast paced environment is required. Experience in both voice & non-voice process - emails preferred. - Proficiency with personal computers and basic software packages and specialised applications. You'll achieve more when you join HSBC www.hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. - Issued By HSBC Electronic Data Processing (India) Private LTD***

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