Cluster Manager

4 weeks ago

Bengaluru, Karnataka, India Curefit Full time
About the Role We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you're passionate about fitness, customer experience, and leading high-performing teams—this role is for you

Responsibilities:

Sales & Revenue Growth

- Own and drive revenue targets for multiple studios
- Improve lead conversion via structured follow-ups and coaching
- Support studios in achieving PT and package sales goals
- Monitor sales performance and take data-driven action

Studio-Level Execution

- Ensure SOPs and brand experience are consistently followed
- Work closely with Studio Managers to boost conversion and retention
- Coordinate with marketing for local activations

Team Leadership & Support

- Coach Studio Managers and front desk teams to meet KPIs
- Implement sales/service training and performance reviews
- Foster a high-energy, performance-focused culture

Customer Experience & Escalations

- Handle member escalations effectively and empathetically
- Ensure premium service at every customer touchpoint
- Channel feedback to central teams for improvement

Reporting & Cross-Functional Collaboration

- Report studio metrics to Head of Operations
- Collaborate with central Ops, Training & Marketing teams
- Maintain data hygiene and accurate CRM inputs

Qualifications:

- 4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail)
- Proven success in managing multi-location operations (6–7 outlets)
- Strong communication & leadership skills
- Passionate about health, fitness, and delivering exceptional service
- Willing to travel frequently across regions

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