Associate Director

7 days ago

Bengaluru, Karnataka, India Razorpay Full time
Job Description

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we&aposve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role - As an Associate Director / Director you will play a key role in managing the team for onboarding and service management for merchants referred by our partner banks for our online & omni-channel payment services. This includes onboarding checks, pricing/revenue assurance, terminal lifecycle management, issue resolution, process documentation & automation, and partner bank management. You are expected to manage and document all the required processes & ensure adherence to the same. You are also expected to work with your key stakeholders to drive new initiatives supporting their revenue targets, create process efficiencies, explore new solutions, and enforce quality standards & compliance adherence.

Roles And Responsibilities

- Administer a large team across onboarding, terminal management and service operations.
- Work closely with bank / gateway partners to implement compliance and quality requirements.
- Take on new/additional processes for back-end operations involving interaction with bank partners.
- Manage transitions and drive process governance improvement.
- Responsible for digitization automation, process documentation and deployment of robotics solutions.
- Manage stakeholders across multiple locations, both internal and external.
- Responsible for vendor management and P&L of all the managed businesses.
- Own & execute end to end cost queries internally, cross-functionally & with our banking partners.
- Cost validation and real-time loss alerts management for detecting and minimizing losses.
- Understand and work towards teams/organizations objectives.
- Manage the performance and growth of team members and guide them towards optimal performance.

Mandatory Qualifications

- 15+ years of experience in operations management roles in Payments/Banking/Financial Services of which a minimum of 7 years should have been spent managing people.
- Exposure to bank / network / gateways will be an added advantage.
- Experience in the Payments business is mandatory.
- Strong verbal and written communication skills, good executive presence.
- Process orientation, quality focused mindset.
- Obsession with customer happiness.
- Comfort with using technology tools, including Google docs/sheets, ticketing systems, etc.
- Comfort with analysing & presenting insights based on data.
- Self-motivated and result oriented.
- Collaborative mindset, ability to energize the team and work with cross functional peers.
- Ability to manage internal and external stakeholders effectively.

Razorpay believes in and follows an equal employment opportunity policy that doesn&apost discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter

  • Associate Director

    2 weeks ago

    Bengaluru, Karnataka, India Games24x7 Full time

    Job Description: We are seeking an Associate Director of Product Design to drive product design initiatives on My11Circle.com. The ideal candidate will live and breathe the product, understand our players better than anyone, and drive design excellence ensuring alignment with business objectives. The Associate Director of Product Design will provide...

  • Associate Director of Events

    3 weeks ago

    Bengaluru, Karnataka, India Hyatt Corporation Full time

    Associate Director of Events Hyatt Centric Hyatt Centric Hebbal Bangalore IN - KA - BangaloreSalesDepartment Head/ManagerFull-timeReq ID: BAN001734Local Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Associate Director

    4 weeks ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Job DescriptionAn Associate Director is required to acquire new Enterprise customers.Roles and ResponsibilitiesTo thrive in a high-performance environment, the candidate must possess strong networking, business development, relationship building, and stakeholder management skills.The candidate will work with cross-functional teams to stitch together...

  • Associate Creative Director

    3 days ago

    Bengaluru, Karnataka, India Adept Global Full time

    Job Title: Associate Creative Director (Art) Location: Bengaluru About the Role We are looking for a Associate Creative Director (Art) to develop and execute integrated digital and print campaigns for global B2B brands. The role requires strong layout skills , with ideation and illustration as a plus. Key Responsibilities Develop concepts and campaign...

  • Medical Director

    6 days ago

    Bengaluru, Karnataka, India WK Associate Full time

    Company Overview: WK Associate is a leading healthcare provider dedicated to delivering exceptional patient care. Our team of skilled professionals works together to provide comprehensive medical services, ensuring the highest quality outcomes.\Job Description: As a Doctor Consultant, you will be responsible for providing primary and specialty medical care...

  • Associate Creative Director

    6 days ago

    Bengaluru, Karnataka, India Adept Global Full time

    Job Title: Associate Creative Director (Art) Location: Bengaluru About the Role We are looking for a Associate Creative Director (Art) to develop and execute integrated digital and print campaigns for global B2B brands. The role requires strong layout skills , with ideation and illustration as a plus. Key Responsibilities Develop concepts and...

  • Associate Director, Biostatistics

    2 weeks ago

    Bengaluru, Karnataka, India Cytel Full time

    **Who Are You?**An experienced Associate Director, Biostatistics with a passion for clinical development and analysis, adept at utilizing advanced statistical methods, you will lead one Phase I-IV clinical studies across your region. You are excited and enthusiastic, motivate your teams to do great work and collaborate easily with your clients. You never...

  • Associate Media Director

    3 days ago

    Bengaluru, Karnataka, India Assembly Global Full time

    Role: Associate Director, MediaYears of Experience: 12+ yearsJob Location: Bangalore (Indiranagar)Work Type: HybridResponsibilities :- Manage team members that work within our global delivery network- Owns daily client communications and directs staff and other functional departments- Supervises project briefs and collaborate with account leads on media...

  • Associate Media Director

    1 day ago

    Bengaluru, Karnataka, India Assembly Global Full time

    Associate Director, Media We are seeking a highly experienced Associate Director, Media to join our team in Bangalore. Responsibilities: Manage and lead team members working within our global delivery network. Oversee daily client communications, direct staff, and collaborate with account leads on media briefs and pre-requisites. Supervise project briefs and...

  • Associate Creative Director

    3 weeks ago

    Bengaluru, Karnataka, India Strobe Works Full time

    JOB TITLE: Associate Creative Director – Motion Graphics & Video EditorLOCATION: Remote (Delhi, Mumbai and Bangalore preferred)ABOUT USStrobe Works is an integrated creative agency dedicated to crafting compelling brand stories through exceptional design, motion, and content. We work with leading brands to create high-impact campaigns that resonate with...

  • Associate Director of Operations

    5 days ago

    Bengaluru, Karnataka, India Unacademy Full time

    **Role Summary:**We are seeking an experienced Associate Director of Operations to join our team at Unacademy. In this role, you will be responsible for overseeing and optimizing our supply chain operations, vendor management, and procurement strategies.**Key Responsibilities:Supply Chain Coordination: Manage the end-to-end supply chain process, including...

  • Associate Director

    3 weeks ago

    Bengaluru, Karnataka, India Meesho Full time

    About the Team:Democratise internet commerce in India is what Meesho is trying to do. >500MM downloads LTD, millions of suppliers, 150+ MM visitors every month, >100MM orders every month - Meesho is the fastest growing ecommerce marketplace of India. Our Finance team has a key role to play in making a difference. Heres your chance to be a part of this great...

  • Associate Director

    3 days ago

    Bengaluru, Karnataka, India Meesho Full time

    Job DescriptionAbout The TeamDemocratise internet commerce in India is what Meesho is trying to do. >500MM downloads LTD, millions of suppliers, 150+ MM visitors every month, >100MM orders every month - Meesho is the fastest growing ecommerce marketplace of India. Our Finance team has a key role to play in making a difference. Heres your chance to be a part...

  • Associate Director

    2 weeks ago

    Bengaluru, Karnataka, India NAZZTEC PRIVATE LIMITED Full time

    Job Title : Associate Director - AI/MLLocation : BangaloreExperience : 12+ YearsJob Summary : We are seeking an experienced and visionary Associate Director - AI/ML to lead our artificial intelligence and machine learning practice. The ideal candidate will be responsible for defining the strategic direction of AI/ML within the organization, managing internal...

  • Associate Director

    2 weeks ago

    Bengaluru, Karnataka, India Nazztec Private Limited Full time

    Job Title : Associate Director - AI/MLLocation : BangaloreExperience : 12+ YearsJob Summary :We are seeking an experienced and visionary Associate Director - AI/ML to lead our artificial intelligence and machine learning practice. The ideal candidate will be responsible for defining the strategic direction of AI/ML within the organization, managing internal...

  • Associate Director-Brand Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Shobiz Experiential Full time

    Job SummaryAssociate Director -Brand Strategy is responsible for leading the copy team in the development of copy for all experiential marketing campaigns. This includes developing creative briefs, writing copy, and working with the art director to create visually appealing and engaging marketing materials. Associate Director - Brand Strategy must have a...

  • Associate Director, Software Engineering

    4 weeks ago

    Bengaluru, Karnataka, India Aon Full time

    Posting Description Job Title- Python LeadLocation- BangaloreAon is looking for an Associate Director Software Engineering As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Life Solutions within Aon Reinsurance Strategy and Technology Group in India As a...

  • Associate Director of Sales

    6 days ago

    Bengaluru, Karnataka, India Chat360 Full time

    Job Description: Associate Director – SalesLocation: BangaloreCompany: Chat360Experience: 5+ YearsAbout Us:Chat360 is a prominent Generative AI-driven customer engagement platform, supported by a $150M group and partnered with Meta. We serve over 350 leading global brands, empowering them to automate customer interactions, enhance user experiences, and...

  • Associate Director/Director

    4 weeks ago

    Bengaluru, Karnataka, India Network People Services Technologies Full time

    Associate Director/Director - Product Job responsibilities:- Lead the end-to-end lifecycle of UPI merchant acquiring products, from conceptualization to implementation and performance evaluation.- Ensure timely delivery of high-quality products and features by prioritizing and managing project scope effectively.- Collaborate with engineering teams to design...

  • Associate Director/Director

    3 weeks ago

    Bengaluru, Karnataka, India Network People Services Technologies Full time

    Associate Director/Director - Product Job responsibilities:- Lead the end-to-end lifecycle of UPI merchant acquiring products, from conceptualization to implementation and performance evaluation.- Ensure timely delivery of high-quality products and features by prioritizing and managing project scope effectively.- Collaborate with engineering teams to design...