[Apply Now] Implementation-Conversion Analyst Senior Specialist
1 week ago
Job Description Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% - What you Bring - Previous 8-12 years of experience delivering and managing large scale technical contact center implementations - Knowledge in the following areas is critical RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD - Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus - Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc - Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) - Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure - Must have good commercial judgment and be capable of working in an aggressive delivery environment - Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation - Cross domain experience includes Payments, Banking Financial Services - Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk - In-depth knowledge of contact center and BPO processes - Must demonstrate a high level of technical expertise and experience - Strong analytical skills, being able to perform ROI / CBA analysis - Superior people skills - Exceptional presentation and demo capabilities - Strong verbal/written communication skills - Self-motivated, highly organized, and team-oriented About The Team Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world. Added Bonus If You Have - 1-year of customer service experience - 1-year experience working in a high-volume call center - Excellent customer service skills that build high levels of customer satisfaction What We Offer You - A competitive salary with attractive benefits including private medical and dental coverage insurance - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A modern work environment and a dedicated and motivated team - A broad range of professional education and personal development opportunities - A work environment built on collaboration and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
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Gurugram, Gurugram, India FIS Full timeJob Description Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 0% Job Description What you will be doing - Design end-to-end AI and automation solutions for contact center and back-office operations, ensuring scalability, reliability, and security - Lead...
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Senior Data Analyst
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Gurugram, Gurugram, India Affle Full timeJob Description Designation: Senior Data Analyst Office Location: Gurgaon/Mumbai/Bangalore Position Description: We are seeking a highly analytical and collaborative Senior Data Analyst to partner with product, engineering, and data science teams. You will lead A/B testing, data deep-dives, and experimental design to uncover actionable insights that drive...
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▷ [Apply Now] Senior Test Analyst
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Gurugram, India Fidelity International Full timeJob Description About the Opportunity Job Type: Permanent Application Deadline: 10 October 2025 Job Description Title (Senior Test Analyst) Department (FIL India Technology - GPS) Location (Gurgaon) Reports To (Test Manager) Level (3) We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By...
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Senior Implementation Specialist
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Mumbai, India TEBillion Full timeJob Description Company Description TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. TEB Apps is a business automation and Customer Relationship Management (CRM) software designed to maximize conversion rates, accelerate growth, and boost revenue. Spotless Data ensures...
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Senior Project Analyst/Implementation Lead
4 weeks ago
Gurugram, India Cvent Full timeOverview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...
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Senior Project Analyst/Implementation Lead
4 weeks ago
Gurugram, India Cvent Full timeOverview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...
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Apply Now: Social Media
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Gurugram, Gurugram, India Impronics Technologies Full timeJob Description Experience: 14 Years Employment Type: Full-time Job Summary We are looking for a results-driven Social Media & Paid Ads Specialist with proven experience in managing Google Ads, Meta Ads (Facebook & Instagram), and other paid media campaigns. The ideal candidate should be highly creative, analytical, and possess excellent communication skills...
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▷ Apply Now: Business Analyst
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Gurugram, Gurugram, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Implementation Lead
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Gurugram, Gurugram, India Cvent Full timeJob Description Implementation Description: The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products. The team's work is a...
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(Apply Now) Telesales Specialist
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Gurugram, Gurugram, India Your Next Campus Full timeJob Description Budget: 30k-40K per month Location: Remote Company Description Your Next Campus leverages technology to democratize global education, enabling students to access international opportunities, craft meaningful careers, and drive positive change worldwide. Our services include profile discovery and narratives, university and course shortlisting,...
