
▷ Apply Now: Business Analyst
3 hours ago
Job Description
Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr. Consultant/Manager, WFM- Real Time Analyst
Genpact is searching for dynamic, open-minded, mature individuals to support their workforce management operations.
Responsibilities
.Monitor real-time queue status and agent schedule adherence
.Monitor, record, and escalate real-time schedule adherence impacts including tardiness, absenteeism, and other schedule deviations
.Manage break schedules, optimize breaks as per requirement
.Conduct root cause analysis of SLA deviations, action plan development and resolution
.Input daily exception request then update schedules
.Responsible for capturing and publishing all operational metrics related to WFM (Productivity, Efficiency and SLAs)
.Maintain and track accurate records of PTO accruals, attendance, and time off usage
.Team management
.Advanced proficiency with Microsoft Excel, including VBA
.Knowledge/Experience in Tableau will be an added advantage
.Knowledge/Experience in Sql queries will be an added advantage
.Very good communication skills must be able to discuss the requirements effectively with client teams, internal team members
.Excellent business acumen should be able to effectively translate the business requirements into deliverablesQualifications we seek in you
Minimum qualifications:
.Graduate in any field
.Prior experience in intraday management
.Good knowledge of WFM tools -like Verint / IEX / Aspect eWFM, RTA, Avaya CMS etc.) knowledge of other tools Amazon Connect, Verint, Chat monitoring tools (Ex, Live Person etc.) Avaya CMS & RTA/Intra-day will be beneficial
.Analytical mindset to solve problems
.In-depth understanding of the various call center metrics and their relationship with each other
.Should be extremely proficient with Excel
.Relevant experience required in working as an intraday analyst for an Inbound Process
Preferred Qualifications/ Skills:
1)Knowledge of a WFM tools like Verint / Amazon Connect, Live Person etc. Similar/equivalent tools - IEX / Aspect eWFM, RTA, Avaya CMS etc.
2)Hands-on on Excel and reporting skills
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
-
▷ [Apply Now] Business Analyst
5 days ago
Gurugram, Gurugram, India noon Full timeJob Description About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we're six years...
-
Apply Now! Business Development Intern
2 weeks ago
Gurugram, Gurugram, India HCDS Tech Full timeJob Description Business Development Internship Opportunity Duration:15 September 15 November Mode:Remote (with 1 in-office day per week) Stipend:Unpaid Certificate:Awarded upon successful completion HCDS Tech is excited to open its Enterprise ecosystem to onboardtwo Business Development Internsfor a dynamic 2-month learning experience. This internship...
-
Business Analyst
2 weeks ago
Gurugram, India Intersoft Data Labs Full timeRequirement:- Business Analyst Wireframe, BRD, FRD, SOW, UML, SOW, User Acceptance, User stories Wireframe, BRD, FRD, SOW, UML, SOW, User Acceptance, User stories. BA: Analytical thinking with effective communication, leverages the right tools & techniques, understands the business domain, and applies strong interpersonal skills to bridge the gap between...
-
(Apply Now) Analyst
5 days ago
Gurugram, Gurugram, India Genpact Full timeJob Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Business Analyst
2 weeks ago
Gurugram, India DBA Lounge Full timeIMMEDIATE JOINERS ONLY As a Lead Business Analyst, the candidate will play a crucial role in analyzing, developing and improving our internal systems and softwares. They will collaborate with stakeholders to understand business requirements, assist in initial wire framing applications and collaborate with technical and business teams to plan and deliver...
-
Data Analyst Internship
2 weeks ago
Gurugram, India SkillFied Mentor Full timeData Analyst Internship – Work From Home / Remote (Freshers & Students Can Apply) Apply before 10th Septemberand start your journey as aData Analyst Intern Internship Details Mode: 100% Virtual / Remote Duration: Flexible (1–6 months) Eligibility: Freshers / Students passionate about Data Analytics Stipend: ₹10,000–₹15,000...
-
Apply Now! Servicenow
1 week ago
Gurugram, Gurugram, India HCLTech Full timeJob Description Kindly find below job description Location - Gurugram Mode - WFO We are seeking an experienced ServiceNow developer to lead the configuration, maintenance, and optimization of our ServiceNow platform. The ideal candidate will have 10+ years of hands-on experience in ServiceNow developer/ Architect, with expertise in ITSM, ITBM, ITOM, and...
-
(Apply Now) Global Executive
2 weeks ago
Gurugram, Gurugram, India Rrayze Business Solutions Full timeJob Description Rrayze is a Business Consulting Company and has a presence in 11 countries (India, Dubai, Singapore, Malaysia, Canada, USA, UK, Netherland, Germany and Australia) and 15 states across India. We also have associate tie-ups in the rest of the states. We provide a full range of services with a team of 450+. Rrayze is into multiple Business...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full timeWe're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, India Join our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success. What You'll Do: Monitor...
-
▷ Apply Now: Customer Service
2 weeks ago
Gurugram, India NatWest Group Full timeJob Description Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations - This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes - You'll be investigating queries, supporting business processes, policies and procedures and understanding customer and...