Microsoft D365 Customer Engagement

1 week ago

Bengaluru, India Nexer Group Full time

Job Summary: We are seeking a highly skilled and experienced Microsoft Dynamics 365 Customer Engagement (CE) Architect to lead the design and implementation of end-to-end solutions across Sales, Customer Service, Marketing, and related modules. The ideal candidate will serve as a strategic advisor, technical leader, and solution architect, ensuring scalable, secure, and high-performing Dynamics 365 CE deployments aligned with business objectives. Key Responsibilities: - Lead the architectural design and implementation of Microsoft Dynamics 365 CE solutions. - Translate business requirements into scalable technical designs leveraging Dynamics 365 CE, Power Platform, Azure, and Microsoft ecosystem. - Provide technical leadership and mentorship to development teams and consultants. - Collaborate with stakeholders to define solution roadmaps, integration strategies, and data architecture. - Ensure alignment with enterprise architecture, security, and governance standards. - Oversee customization, configuration, plugin development, and integrations with external systems. - Support pre-sales efforts including solution demos, estimations, and technical proposals. - Stay current with Microsoft CE product updates, roadmap, and best practices. Required Qualifications: - 8+ years of experience in IT with at least 5 years focused on Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service). - Proven experience in leading end-to-end implementations of Dynamics 365 CE. - Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI). - Experience with Azure services, API integrations, and DevOps tools. - Proficient in customization (JavaScript, C#, Plugins, Workflows) and configuration. - Strong knowledge of data modeling, security, and role-based access. - Microsoft Certifications (e.g., Dynamics 365 Solution Architect Expert) preferred. - Preferred Skills: - Experience in industry-specific CE solutions (e.g., Financial Services, Healthcare, Retail). - Familiarity with Agile/Scrum methodologies. - Excellent communication and stakeholder management skills. - Experience with migration from legacy CRM systems to Dynamics 365 CE.

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