Resolution Expert

12 hours ago

Noida Uttar Pradesh, India Info Edge Full time

About Info Edge Info Edge s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses especially in cutting-edge technology machine learning and artificial intelligence AI we have built a robust system that constantly increases our predictive powers on customer behaviour and optimizes and improves our systems Our various teams tirelessly work together to solve problems innovate and create something to empower our customers At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU Naukri is India s market leader in the recruitment business It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing highlighting and many more With over 67 Million resumes searches daily Naukri com has 5 Million job listings 59 Thousand unique clients and 4 9 Million recruiters connect with the job seekers via emails Designation Title Assistant Manager - Resolution Expert Required Educational Qualifications Graduate or Postgraduate preferably in Maths Economics Statistics Desired Experience 1-6 years Job Objective Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent suspicious ones thereby contributing in maintaining the credibility of live jobs on the business portal Screen and audit the job posting content and identify suspicious or potential threats Review queued listings transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content clients screened Review and address grievance complaints query emails as per the defined matrices Manage all the escalations complaints from internal as well external clients via calls emails Identify inefficiencies in workflows and suggest solutions Required Skills Excellent written communication skills Should have a fair working knowledge of MS Office applications MS Excel Word Powerpoint Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings shifts Desired Skills Prior experience is escalation grievance management compliance or fraud detection will be preferred Why Join Us This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new Being a part of InfoEdge will allow you to unleash your potential and carve your own career To learn more about Info Edge visit Department Business Policy Enforcement Designation Senior Executive

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