Customer Support Expert

3 days ago

Noida Uttar Pradesh, India Booming Bulls Academy Full time

Identify customer needs and help customers use specific features.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.
- Analyze and report product malfunctions.
- Convert potential customers by answering product and service questions.
- Monitor customer complaints on social media and reach out to assist.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Update internal databases with information about technical concerns and useful discussions with customers.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.
- Assist in training peers on improving customer support service.

**Education Qualifications**

**Requirements**:

- Experience in a related field.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Well-developed verbal and written communication skills.
- Good organizational skills and effective multi-taskers.
- Excellent problem-solving abilities.

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

  • International Customer Support

    1 week ago

    Noida, Uttar Pradesh, India Visacent & V Support Full time

    Fill online forms through our internal web system (copy & paste format). - Verify documents submitted by clients. - Maintain records and ensure error-free data entry. **Requirements**: - Good English understanding (reading & writing). - Ability to manage both Day & Night shifts. - Strong attention to detail and ability to follow processes. - Basic computer...

  • Customer Support Experts Domestic

    2 weeks ago

    Noida, Uttar Pradesh, India 3across Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location -Noida sector 142Role & responsibilitiesWe are hiring passionate and customer-focused Experts for Domesticdesks within the Travel/Airline/OTA segment. This is an exciting opportunity to join a high-growth team providing world-class support to customers.Key Responsibilities:Provide voice support to travel customers, ensuring timely and accurate...

  • Customer Support Executive

    5 days ago

    Noida, Uttar Pradesh, India Solar Topps Full time

    Key Responsibilities: - Communication and Documentation: Exhibit expert communication skills, both verbal and written. Ensure accurate and detailed documentation. - Support Skills: Provide sales, technical, and service support. Understand issues and implement effective resolutions. - English Proficiency: Demonstrate excellent English reading, writing, and...

  • Customer Support Expert Domestic

    1 week ago

    Noida, Uttar Pradesh, India Hrpro Solution Sevices Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring for Indigo Process Email Chat Process for AIONOSJob Title: Customer Support Expert Domestic (Travel Domain)CTC: LPAEducational Qualification: Undergraduates + GraduatesWork Schedule: 5 Days/week, Rotational Shifts & Week OffsLocation: Sector 142, NoidaNight Shift: Cab facility available one sided(Only in Night)About the Role:We are hiring passionate...

  • ServiceNow Expert

    6 days ago

    Noida, India Awign Expert Full time

    ServiceNow Expert Location: remote Shift: 2PM -11 PM Required Skills & Experience: 4–6 years of experience with ServiceNow, 2 years specific experience on  CSM, ITSM, and HRSD modules. Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.Proficiency in JSON authoring and working with structured data....

  • ServiceNow Expert

    6 days ago

    Noida, India Awign Expert Full time

    Job Description ServiceNow Expert Location: remote Shift: 2PM -11 PM Required Skills & Experience: 4–6 years of experience with ServiceNow, 2 years specific experience on  CSM, ITSM, and HRSD modules. Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.Proficiency in JSON authoring and working with...

  • Expert

    1 week ago

    Noida, Uttar Pradesh, India Apple Full time

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our...

  • International Voice

    4 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 weeks ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...