Senior Manager, Customer Success

2 weeks ago

Hyderabad India griddable.io Full time

Job Description

Description

For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Frontline Senior Manager - Customer success manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn't just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.

Responsibilities

- Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
- Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions
- Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Partner with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
- Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.

Preferred Qualifications And Skills

- Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Ability to drive effective and influencing conversations at the C-level.
- Facilitate difficult discussions and be adept at handling objections.
- Knowledge in one or more lines of business.
- Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
- Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
- Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Shifts - Candidate should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) as well.

Learn more about CSG here: Watch now.

  • Senior Customer Success Manager

    4 weeks ago

    India GitHub Full time

    India Customer Success Experienced Professional Individual Contributor Yes 4460 Full Time Job Description About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to...

  • Senior Customer Success Manager

    7 days ago

    India GitHub Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    IndiaCustomer SuccessExperienced ProfessionalIndividual ContributorYes4460Full TimeJob DescriptionAbout GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate...

  • Senior Customer Success Manager

    1 week ago

    India Acceldata Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    As a Customer Success Manager, you'll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata. If you love solving challenges, delivering results,...

  • Senior Customer Success Manager

    4 weeks ago

    Coimbatore, India Kovai.co Full time

    Job Description Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co, we&aposre rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our...

  • Senior Manager, Customer Success Management

    2 weeks ago

    Hyderabad, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...

  • Senior Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India DigitalOcean Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....

  • Customer Success Manager

    2 weeks ago

    Noida, India LeadSquared Full time

    Job Description Senior/Lead Customer Success Manager (Enterprise) Location: Bengaluru / Noida / Mumbai Function: Customer Success Reports to: Director, Customer Success About LeadSquared LeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, India Magnitude Software Ind Pvt.Ltd Full time

    Job Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs...

  • Customer Success Manager

    8 hours ago

    Chennai, India Xobin Full time

    Job Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that...

  • Customer Success Manager

    1 week ago

    India BrightEdge Full time

    Job Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...