Retention Operations Specialist

Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print Essential Job Functions Developing a deep expertise and understanding of client s Enterprise Term agreements Digital Media Products Conditions of Service Commercial Terms Researching customer contracts and purchasing history in client s various CRM systems in order to build timely and accurate quotations for Anniversary Payment within the portfolio Engaging with client s end users distributors and resellers secure Anniversary Purchase orders on time and support revenue growth through True-Up motion Engaging with business partners in sales finance etc to resolve issues raised by Customers or partners related to anniversary True-Up payments Securing and validating Purchase orders on time driving maximum recurring revenue rates overall Handling the opportunity pipeline from week to week providing accurate and timely updates to management on progress and outlook Attaining quarterly targets for timely anniversary bookings Qualifications Minimum Bachelor s degree or equivalent in a numerate technical or business field Minimum 3 to 5 years experience in a similar related function e g Sales Operations Services Renewals Sales Operations Operations processes in tech industry Strong numeracy skills including intermediate or better familiarity with Microsoft Excel Strong written and spoken English Experience in operating in an external customer facing environment telephone email based supporting high value Enterprise customers Proven experience in a role involving critical thinking i e ability to analyze issues make decisions and problem solve self-sufficiently without requiring ongoing direction setting Pragmatic decision making where exceptions are required Experience in performance management - ability to recognize key performance indicators ensure ongoing monitoring and ability to collate information into clear and succinct management reports Competence in sales pipeline management and CRM tools including salesforce com or SAP Siebel CRM or similar analytical and information management applications Results-oriented self-starter and a high degree of motivation to go above and beyond the task at hand Well organized with the ability to prioritize and to manage time effectively Self starter with ability to achieve successful results with limited supervision often under tight deadlines Attention to detail is essential Strong team orientation and ability to build cross-functional relationships Good knowledge of operational support delivery business processes Willing to work in APAC EMEA shift How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status