Program Manager

Program Manager - Executive Education for Flagship & Unique MDPs of FLAME University Overview The Program Manager will lead the planning, execution, and continuous enhancement of Flagship / Niche Programs. The role combines operational excellence with strategic responsibility-spanning event management, curriculum coordination, faculty engagement, delegate management, and program impact monitoring. The ideal candidate will ensure a high-quality learning experience while supporting institutional goals, industry partnerships, and long-term program growth. Key Responsibilities 1. Program & Event Planning - Manage end-to-end execution of flagship offerings, short-term courses, and specialized niche programs. - Collaborate with all internal departments to ensure seamless pre-event and on-ground operations. - Oversee the design of brochures, program landing pages, application portals, and communication emailers. - Manage venue bookings, classroom setup, AV/IT arrangements, program signage, seating plans, and registration desk operations. 2. Delegate & Stakeholder Management - Serve as the primary point of contact for delegates-managing onboarding, communications, queries, rooming lists, travel schedules, and special requirements. - Coordinate collection of delegate profiles, bios, learning goals, and pre-program materials. - Facilitate faculty coordination by aligning session plans, handouts, case studies, and teaching support. - Manage group photos, testimonials, certificates, and post-program engagement activities. - Oversee all necessary arrangements for campus stay & excellent experience for the delegates and participants. 3. Flagship / Niche Programs -Specific Responsibilities - Work closely with academic leadership to shape program curriculum, session flow, and learning design for flagship and niche programs. - Coordinate with faculty and industry experts to ensure relevance, intellectual rigor, and high-quality delivery. - Plan immersive learning experiences such as intra-university knowledge exchanges, industry visits, leadership labs, networking dinners, panel discussions, and fireside chats. - Track and enhance participant experience using feedback, NPS scores, attendance analytics, and engagement metrics. - Track program effectiveness using various models like Kirkpatrick model, Phillips ROI model etc. 4. Capacity-Building Initiatives - Assist in executing training modules, workshops, and capability-building programs. - Facilitate access to market linkages, technology resources, government schemes, and industry networks. 5. Strategy, Partnerships & Cross-functional Collaboration - Work with leadership to define program vision, positioning, pricing, and academic calendar. - Support partnerships with corporates, industry bodies, government departments, and domain experts. - Coordinate cross-functional projects aligned with institutional growth, program expansion, or quality enhancement. 6. Financial & Operational Management - Manage program budgets, invoices, refunds, withdrawals, and expense tracking. - Prepare costing sheets, revenue reports, and financial summaries for each program. - Oversee inventory of merchandise, stationery, and program kits (bottles, diaries, jackets, folders, etc.). - Ensure timely procurement, vendor coordination, and logistical management. 7. Documentation, Reporting & CRM Management - Maintain program databases, attendance sheets, learning materials, and contact lists using systems like Salesforce or ERP platforms. - Archive key documents-program reports, feedback summaries, faculty notes, consent forms, and participant certificates. - Share post-event photos, certificates, and documented takeaways with delegates and stakeholders. - Prepare MIS reports, program dashboards, and post-program reviews for leadership. 8. Continuous Improvement & Quality Assurance - Identify gaps in participant experience, content delivery, operational workflows, and implement corrective improvements. - Benchmark program performance with industry standards and implement best practices. - Contribute insights on emerging trends in Flagship / Niche Programs learning, corporate education, and professional development. Required Skills & Competencies - Strong program and project management capabilities. - Excellent communication, interpersonal, and coordination skills. - Ability to manage multiple stakeholders-faculty, executives, industry experts, vendors, and internal teams. - Proficiency with CRM tools (Salesforce), MS Office, ERP systems, and documentation workflows. - Strong analytical, problem-solving, and decision-making abilities. - Understanding of Flagship / Niche Programs or EdTech program management is a strong advantage. Education & Experience - Bachelor's or Master's degree in Management, Business Administration, Education, Marketing, or related fields. - 7-10 years of experience in program management, capacity-building initiatives, academic administration in the Higher Education, Universities or EdTech program operations.