Analyst - Sales Operations

1 week ago

Bangalore Karnataka, India Sumbark IT Solutions Full time

Job Title Analyst - Sales Operations Location Bangalore and Hyderabad India Experience 1-2 Years Mode of Interview Face-to-Face About the Role We are looking for a motivated and detail-oriented Analyst - Sales Operations to join our growing team in Bangalore This position is well suited for individuals who have prior experience in technical support or sales operations and are eager to optimize business processes support internal teams and contribute to operational excellence As an Analyst in Sales Operations you will act as the first point of contact for internal users of sales tools and systems ensuring seamless day-to-day operations The role demands proactive problem-solving strong collaboration skills and a commitment to maintaining high standards of service delivery Key Responsibilities Provide first-level support for sales tools and customer platforms addressing user queries and technical issues promptly Troubleshoot system or process challenges identifying root causes and escalating complex issues to appropriate technical or functional teams Collaborate closely with cross-functional teams including IT and business stakeholders to streamline sales operations processes and ensure efficiency Maintain documentation and provide periodic updates on issues resolutions and process improvements Proactively educate users on functionalities of sales tools and systems helping to reduce recurring issues and enhance productivity Monitor system performance and user compliance identifying opportunities for process optimization Participate in continuous improvement initiatives related to sales tools workflows and service delivery standards Requirements Bachelor s degree in Business Administration Information Technology or a related field 1-2 years of relevant experience in technical support sales operations or a similar domain Strong verbal and written English communication skills mandatory Proficiency in Microsoft Office applications including Outlook Excel Word and Teams Familiarity with Customer Relationship Management CRM systems order management platforms or other sales tools is preferred Ability to multitask prioritize effectively and maintain high attention to detail A proactive approach to problem-solving with strong analytical skills What We Offer A dynamic collaborative work environment that values innovation ownership and growth Opportunities to work closely with cross-functional teams and gain exposure to diverse business processes A supportive leadership team committed to professional development and continuous learning If you are passionate about improving sales operations simplifying processes and delivering impactful support within a fast-paced environment we would love to hear from you

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