Immediate Start Service Support Infrastructure Expert

4 weeks ago

Noida Uttar Pradesh, India Sopra Steria Full time

Company DescriptionAbout Sopra Steria Sopra Steria a major Tech player in Europe with 56 000 employees in nearly 30 countries is recognized for its consulting digital services and software development It helps its clients drive their digital transformation and obtain tangible and sustainable benefits The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all In 2023 the Group generated revenues of xe2x82xac5 8 billion The world is how we shape it Manage calls emails chats incidents and alerts using the Service Now ticketing tool ensuring all necessary details are recorded and issues are addressed promptly Document all incidents alerts events and problems using standard reporting methods Quickly addressed and escalated issues as necessary Utilize checklists to ensure that identified problems are properly addressed Adhere to ITIL standards and the company s quality management system to meet service level agreements SLAs Possess knowledge of computer systems IT infrastructure printers networks servers and their components Support users for Logging - Incidents Requests and Changes Coordinate tickets to closure and handle some basic activities French Time zone to be adhered with France Holiday calendar Mandatory Skills Strong understanding of operating systems MS Office Google Workspace Active Directory VPNs ServiceNow firewalls and network devices Excellent written and verbal communication skills Familiarity with ITIL framework and practices Previous experience in an IT Service Desk role is a plus Basic knowledge of user and security groups in Active Directory Occasional on-site support for end users A team player who is self-motivated and takes pride in delivering excellent customer service Cloud knowledge is must AWS Cloud Practitioner certification is plus Total Experience Expected 04-06 yearsQualificationsMCA B Tech Other Bachelor s DegreeAdditional InformationAt our organization we are committed to fighting against all forms of discrimination We foster a work environment that is inclusive and respectful of all differences All of our positions are open to people with disabilities

  • Immediate Start: Routing And Switching

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

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  • Ict Infrastructure Expert

    5 days ago

    Noida, Uttar Pradesh, India Nangia & Co LLP Full time

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  • ▷ Immediate Start! Windows System Admin

    2 weeks ago

    Noida, Uttar Pradesh, India NR Consulting Full time

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  • Service Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India GE Vernova Full time

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  • Middleware Systems Infrastructure Expert

    2 weeks ago

    Noida, Uttar Pradesh, India Sopra Steria Full time

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  • Middleware Mft Infrastructure Expert

    1 week ago

    Noida, Uttar Pradesh, India Sopra Steria Full time

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  • ▷ Immediate Start: Helpdesk Senior Representative

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

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    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

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    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

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  • Immediate Start! Assistant Manager

    1 week ago

    Noida, Uttar Pradesh, India EXL Service Full time

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