Customer Success Associate

3 weeks ago

Jammu JK IN Ladybird Web Solution Pvt Ltd Full time

Company Description At Faveo we prioritize exceptional customer support by offering a comprehensive helpdesk and service desk solution Our customer-centric approach ensures personalized interactions that build lasting relationships Leveraging cutting-edge technology robust security measures customizable options and omnichannel integration we empower businesses to deliver unlimited and affordable support Role Description Customer Success Specialist Location Jammu Type Full-time On-site Open to Freshers and experienced professionals As a Customer Success Specialist at Faveo Helpdesk you will be at the forefront of ensuring customer satisfaction This role involves using your analytical skills effective communication abilities and problem-solving expertise to provide outstanding support and build strong customer relationships You will contribute to delivering top-notch service on a daily basis ensuring our customers achieve their goals with Faveo s solutions Key Responsibilities Provide exceptional customer support through various channels email chat or phone Ensure high levels of customer satisfaction by resolving issues efficiently and proactively Analyze customer needs and feedback to enhance their experience and improve processes Communicate effectively with customers offering clear guidance and solutions Collaborate with internal teams to address complex customer concerns Assist in onboarding new customers and training them on Faveo Helpdesk solutions Monitor and report on customer engagement and satisfaction metrics QualificationsRequired Skills Strong Customer Satisfaction and Customer Support abilities Excellent Analytical Skills and Communication capabilities Proven ability to deliver excellent Customer Service Exceptional Problem-Solving and Interpersonal skills Ability to work collaboratively in a team environment Preferred Skills Familiarity with helpdesk software or ticketing systems Bachelor s degree in Business Administration or a related field Prior experience in customer service is an advantage Why Join Us Be a part of a dynamic growing organization that values innovation and customer focus Gain hands-on experience working with advanced helpdesk solutions Collaborate with a talented team in a supportive work environment Enjoy opportunities for professional growth and development Join us at Faveo Helpdesk and make a meaningful impact in customer success Job Types Full-time Fresher Pay 250 000 00 - 300 000 00 per year Benefits Food provided Health insurance Paid time off Provident Fund Schedule Rotational shift Supplemental Pay Performance bonus Work Location In person

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