[Only 24h Left] Director, Product Management

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a Director of Product to lead our Observability Platform and Developer Analytics Platform team for the Developer Platform Engineering team at PayPal. This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Job Description:

Essential Responsibilities:

- Establish a shared vision across the company for one or more products with a deliberate and cohesive strategy.
- Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
- Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Champions the customer experience and prioritizes customer needs in product requirements and decision making.
- Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
- Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Responsible for product profitability, including budgetary decisions.
- Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
- Leads a cross-function team, partnering with global partners including content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
- Minimum of 3 years management experience

Preferred Qualification:

Responsibilities:

- Lead the Observability and Dev Analytics product vision, strategy, and roadmap for the observability platform, ensuring alignment with company goals and customer needs.
- Collaborate closely with engineering, data science, and customer support teams to deliver high-quality observability solutions.
- Drive the end-to-end product development process, from ideation and requirements gathering to execution and launch.
- Analyze user feedback, market trends, and usage data to continuously improve the platform and identify new opportunities.
- Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
- Ensure the observability platform meets high standards of reliability, performance, and security.
- Monitor and report on the success of product initiatives, using data-driven insights to inform future development.
- Build AI native product offerings with focus on removing consumer and merchant friction across various product portfolios
- Drive developer productivity measurements across various phases SDLC driving insights with AI and provide productivity improvement opportunities
- Influence executive leadership, drive cross organizational alignments, vendor management and provide industry standard mechanisms and research to shape roadmaps and optimize work streams to improve observability and developer productivity

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field MBA or advanced degree preferred.
- 10+ years of product management experience, with at least 3 years focused on observability or related fields.
- Demonstrated experience with observability tools and platforms, such as Data Dog, Signal FX, and Splunk.
- Experience with cost efficiency models and optimization efforts across product lines
- Deep understanding of SDLC, developer productivity and optimizations
- Deep understanding of AI capabilities and features
- Demonstrated years of mentorship, leadership and influencing product roadmaps
- Demonstrated partnership with engineering teams for prioritization and problem solving goals with KPI and ensure goals across product work streams
- Strong technical background with the ability to understand and discuss architectural concepts, schedule trade-offs, and new opportunities with technical team members.
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to lead and influence cross-functional teams in a fast-paced environment.
- Exceptional communication and interpersonal skills, with a customer-centric mindset.
- If you are passionate about observability, productivity and excited to help developers succeed by providing world-class debugging, investigation, and tracing tools, we would love to hear from you. Apply now to join our dynamic team and make an impact

Subsidiary:

PayPal

Travel Percent:

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.