Associate, Service

2 days ago

Gurgaon Haryana, India GERSON LEHRMAN GROUP Full time

About the role Location - Gurugram GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven merit-based and team-oriented environment Associates are the engine driving GLG s Insight Network - the world s largest and most varied source of first-hand expertise The Associate role involves fast-paced communication working directly as thought partners with leading professionals - think top financial services firms consultancies and corporations - to connect them to the insight they need to get ahead Associates should have a natural curiosity strong critical thinking skills and a competitive spirit to win for clients Armed with those qualities you ll go through our robust onboarding apprenticeship and training programs so that you can grow and hone the skills needed to succeed including having agency over project delivery client relationship-building and expert engagement In just a few months you will be owning the project lifecycle speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills Specific responsibilities include but are not limited to Engaging with clients to build relationships deliver tailored support and deploy custom solutions that enable our clients to win Owning client projects from start to finish - that includes scoping a project searching for and or recruiting the right expert s and delivering high-quality outcomes to both our clients and our experts Collaborating with colleagues your manager and internal stakeholders to bring GLG s full product suite to the table so that we can maximize commercial outcomes grow revenue and ensure retention of existing accounts Upholding GLG s compliance framework and embracing our company values As an Associate you will have the opportunity to Excel in a fast-paced demanding and highly collaborative environment with colleagues around the world Develop and refine strong transferable business skills including client service communication negotiation critical thinking and project management Cultivate account management and commercial skills through direct client relationship building and responsive service Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success An ideal candidate will have the following Bachelor s degree or higher required 0-3 years of work experience in client-facing sales or account management roles Demonstrated critical thinking and creative problem-solving skills Excellent communication and interpersonal skills including comfort with phone-based outreach Ability to work independently and collaboratively in an ever-changing and fast-paced environment Receptive to close coaching and feedback Ability to multitask and prioritize effectively while ensuring an attention to detail Hustle and tenacity that drives you to go above and beyond to delight clients Appreciation for data and understanding the numbers The candidate must be Flexible to work during early morning evening or night shifts as our operations follow a 24 5 model with each shift spanning 9 hours

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