▷ Urgent: Operations Executive- Chat

18 hours ago

Panaji GA IN Adreso Full time

Adreso is recruiting a Operations Executive- Chat for a prestigious hotel located in Panjim Goa If you excel in customer service and have the required experience apply now What we are looking for A good grasp on English with excellent communication skills A basic understanding of contract terminology used in airline hotel contracts At least one year of work experience within an airline hotel reservation function An intermediate level of computer literacy with proficiency in MS Office applications email drafting and report writing A minimum typing speed of 40 wpm with 100 accuracy Duties Responsibilities Engage with customers via live chat to provide prompt and accurate assistance addressing queries resolving issues and ensuring a positive customer experience Amend customer bookings in accordance with their requests ensuring accuracy and adherence to company policies and procedures Identify and resolve customer issues and complaints effectively escalating complex issues to appropriate channels as needed to ensure timely resolution Communicate with clients through Teams channels to address queries provide updates on services and gather feedback to continuously improve service delivery Schedule 1 00 pm to 10 00 pm 2 00 pm to 11 00 pm 3 00 pm to 12 00 am 4 00pm to 1 00 am 5 00 pm to 2 00 am Experience Total work Freshers - 1 year Preferred Job Type Full-time Pay 17 000 00 - 22 000 00 per month Schedule Evening shift Application Question s Do you have basic understanding of contract terminology used in airline hotel contracts OR Work experience within an airline hotel reservation function Experience Operations 1 year Preferred total work 1 year Preferred Work Location In person Speak with the employer 91 8484839190

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