Senior Gainsight Developer/admin

About the Role Grade Level for internal use 10Title Senior Gainsight Developer AdminThe Team The team is responsible for building a platform that provider of information benchmark prices analytics and Essential Intelligence for the energy and commodities market products for S P Global Commodity Insights The team works in a challenging environment that gives ample opportunities to use innovative ideas to solve complex problems You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe The Impact This is a Development technical lead role with full stack development experience in the Digital Platform Services Content Platform team The position will entail developing new applications and supporting existing applications for the global client facing platforms This role provides the unique and exciting opportunity to gain exposure to the full spectrum of the Customer success community platforms The candidate will primarily focus on the Content Platform applications This serves as the base framework for Customer related platforms The work you do will deliver products to build solutions for S P Global Commodity Insights customers What s in it for you Build a career with a global company Grow and improve your skills by working on enterprise level products and new technologies Make sure that the teams are following best practices in Agile practices design and development Responsibilities Develop design test promote and maintain the lifecycle of Gainsight Platform including automation creation of user-facing content system administration data integrations and APIs Collaborate with cross-functional end-users to review and synthesize business requirements that impact Gainsight and SFDC As a key member of our organization you will play a crucial role in designing developing and maintaining solutions within the Salesforce platform as well as integrating Gainsight for effective customer success management The ideal candidate will have a deep understanding of Salesforce development principles including custom object creation API integration and data migration Responsible for managing day-to-day support of Gainsight users including fielding questions ad-hoc customizations and design implementation of core functionality Implement and maintain Gainsight configurations including Rules Data Designer Journey Orchestrator and User Data Management to ensure alignment with CX and organizational goals Process Improvement Develop and refine processes to optimize Gainsight system performance focusing on seamless module and data integration data quality and user activity Collaboration and Communication Work closely with cross-functional stakeholders to translate their needs into Gainsight functionalities ensuring effective communication and collaboration You will provide technical leadership driving and performing best engineering practices to initiate plan and execute large-scale cross-functional and company-wise critical programs You will identify leverage and successfully evangelize opportunities to improve engineering productivity Produce system design documents and lead technical walk trough s Continuously improve the architecture and quality of the code Basic Qualifications Bachelor s Master s Degree in Computer Science Information Systems or equivalent A minimum of 6 years of experience in software engineering Architecture A minimum of 4 years of highly skilled Salesforce Developer experience with expertise in Gainsight 2 years of experience in a Gainsight administration or similar role and Certified as a Gainsight Admin with hands-on experience in configuring Gainsight s capabilities Strong analytical and critical thinking skills with the ability to collect organize analyze and disseminate information and data Proven success designing and building technical solutions including creation of technical documentation CRM administration experience or certification Experience in data analysis business intelligence and design of reports and dashboards Understanding of data structures data modeling and database management Building and deploying highly scalable Micro services REST APIs with a deep understanding of C NET Core JavaScript React JS and HTML Experience in React JS HTML5 CSS3 JQuery JavaScript ideally Typescript and building integrating Single Page Web Applications and experience in building cutting edge front-end technologies responsive applications Able to demonstrate strong Object-oriented programming skills Knowledge on CI CD Dev ops integration and design including deployment for AWS and others Experience working with AWS cloud AWS Certification is a Plus Experience working with Serverless Elastic Search Redis NoSQL Containers and Docker plus Nice to have - GenAI Java J2EE Servlets Spring boot Knockout JS requireJS Node js Lodash Typescript VSTest MSTest nUnit Preferred Qualifications Proficient with software development lifecycle SDLC methodologies like SAFe Agile Test- driven development Gainsight Administration Certification Knowledge of system architecture design patterns ability to work in layered architecture Presentation Service Business Data Excellent problem solving analytical and technical troubleshooting skills Able to work well individually and with a team Good work ethic self-starter and results oriented Excellent communication skills are essential with strong verbal and writing proficiencies About S P Global Commodity Insights At S P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value We re a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress Vital to navigating Energy Transition S P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping S P Global Commodity Insights is a division of S P Global NYSE SPGI S P Global is the world s foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets With every one of our offerings we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow today For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Diversity Equity and Inclusion at S P Global At S P Global we believe diversity fuels creative insights equity unlocks opportunity and inclusion drives growth and innovation - Powering Global Markets Our commitment centers on our global workforce ensuring that our people are empowered to bring their whole selves to work It doesn t stop there we strive to better reflect and serve the communities in which we live and work and advocate for greater opportunity for all Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -OPSGRP103 1 - Middle Management Tier I EEO Job Group Job ID 311534 Posted On 2025-02-05 Location Hyderabad Telangana India