▷ [Immediate Start] Quality Analyst
4 weeks ago
Overview Role PurposeThe purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team supporting the project teams in ensuring higher client satisfactionDo Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account project leadership on daily weekly monthly as required Conduct weekly analysis to identify the error trends and for top 2 errors conduct root cause analysis RCA Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes Conduct analysis report generation and process compliance in different areas like metrics office CAG Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards reports insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks ensuring maximum utilization of existing platforms and their increased adoption Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalCentral Quality teamsSharing reports insights dashboards on various areas like process audit metric office process definition etcBU project delivery teamsSharing reports insights and dashboards as per project requirementsDisplayLists the competencies required to perform this role effectively Functional Competencies Skill Domain Industry Knowledge - Awareness and knowledge of technological and global standards with respect to process and quality in the ITES BPO industry - Master Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming automation tools and systems to build efficiencies and effectiveness in own function Client organization - Competent Process Excellence - Ability to follow the standards and norms to produce consistent results provide effective control and reduction of risk - Expert Technical Knowledge - Knowledge of operational processes quality certifications etc - Expert Competency LevelsFoundationKnowledgeable about the competency requirements Demonstrates in parts frequently with minimal support and guidance CompetentConsistently demonstrates the full range of the competency without guidance Extends the competency to difficult and unknown situations as well ExpertApplies the competency in all situations and is serves as a guide to others as well MasterCoaches others and builds organizational capability in the competency area Serves as a key resource for that competency and is recognized within the entire organization Behavioral Competencies Analytical Skills Execution Excellence Client centricity Stakeholder Management DeliverNo Performance ParameterMeasure1 Quality StandardsTimely generation of reports dashboards insights to the respective teamAccuracy of the dataFeedback from the project teams on the insightsQuality of insights shared with the team
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Analyst (Immediate Start)
2 weeks ago
Mumbai, Maharashtra, India M&G Full timeWe are M G Global Services Private Limited formerly known as 10FA India Private Limited and prior to that Prudential Global Services Private Limited We are a fully owned subsidiary of the M G plc group of companies operating as a Global Capability Centre providing a range of value adding services to the Group since 2003 At M G our purpose is to give everyone...
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Quality analyst
1 day ago
Mumbai, India TP Full timeWe are actively hiring for #Quality Analyst!!!Note: **Candidates only from BPO sector with international Banking experience please apply for the below position**.Location- #Malad, MumbaiShift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferredSkills Required-- Conduct #qualityaudits,...
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Team Lead
2 weeks ago
Pune, Maharashtra, India R3 Consultant Full timeJob Title Team Lead Quality Analyst US Voice Process Location Hinjewadi Pune Experience Required 7 Years Notice Period Immediate Joiners Preferred Shift Timing US Shift Night Shift Job Summary We are seeking an experienced and detail-oriented Team Lead Quality Analyst to oversee and ensure the quality standards of our US Voice Process operations The ideal...
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Call Quality Analyst
6 days ago
Mumbai, Maharashtra, India Impact Guru Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCall Quality Analyst at Impact Guru Are you passionate about maintaining high-quality customer interactions? Do you have a keen ear for detail and the ability to analyze and improve communication standards? If yes, this is the perfect opportunity for youPosition: Call Quality Analyst What Youll Do: Monitor and evaluate customer interactions to ensure quality...
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▷ (Immediate Start) Manager - Quality
3 weeks ago
Mumbai, Maharashtra, India kec international Full timeAbout RPG Enterprises Mumbai head-quartered RPG Enterprises is one of India s largest industrial conglomerates With over 15 companies in its fold the group has a strong presence across core business sectors such as Infrastructure Tyres IT Healthcare Energy and Plantation to name a few Established in 1979 RPG Enterprises is one of India s fastest...
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Finance Analyst
17 hours ago
Navi Mumbai, India eClerx Full timeShift Timings - Fixed Night Shift | Management Level: Analyst | Location: Airoli (Navi Mumbai)/ Exp: 0-2 yrs / Immediate Joiners/ Comfortable with KYC and Non KYC process All graduates and post-graduates needs to have all Sem Hardcopy Marksheets and Passing certificate. HR Reference (Mention on the CV): Samid Mirkar We are seeking skilled individuals with a...
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Quality Analyst
18 hours ago
Mumbai, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
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Quality Analyst
3 hours ago
Mumbai, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
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Quality Analyst
17 hours ago
Mumbai, India TP Full timeQuality Analyst Location-Malad Apse,Rotation Shift,BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs .• Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections...
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Quality Analyst
4 hours ago
mumbai, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
