Back Office Supervisor

2 days ago

Chennai India DATAMARK, Inc. Full time

Job Description Position Title: Back Office Supervisor Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. Primary Responsibilities: - Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules - Organizes and oversees the schedules and work of assigned back office associates - Conducts performance evaluations that are timely and constructive - Handles discipline and termination of employees as needed and in accordance with company policy - Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals - Reviews work outputs by associates - Ensures that associates are informed about changes to company products and services - Collects data and prepares reports on customer complaints and inquiries - Prepares monthly reports summarizing the assigned back office team's performance - Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff - Hires entry-level back office associates - Performs other related duties as assigned Minimum Qualifications: - Education Requirements: - High School Diploma or equivalent - Bachelor's degree preferred - Field Experience: - At least 2 years of back office field experience - Position Experience: - At least 1 year of experience in a supervisory role - Other Qualifications: - Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required Requirements Required Skills: - Excellent leadership and mentoring skills - Excellent written and verbal communication skills - Extensive knowledge of back office procedures and principles - Demonstrated analytical/problem-solving skills - Excellent multi-tasking skills - Excellent interpersonal skills - Organized with attention to detail - Ability to coach and mentor back office associates Benefits PF, Gratuity, Mediclaim, PLI

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