Back Office Manager
3 days ago
POSITION DESCRIPTION Position Title: Back Office Manager Reports Directly to: Senior Manager / Site Leader Position Overview: The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as company budget and profitability targets. Primary Responsibilities: · Leads designated production projects to meet or exceed gross margin targets for all assigned projects · Responsible for directing all production projects to meet or exceed client Service Level Agreements, or other client contractual obligations, for the assigned projects, in support of the Senior Manager · Manages the maintenance of budgets for all production projects as assigned by the Senior Manager · Sustains and regularly maintains the production portion of the monthly operations metrics to the DATAMARK executive team. · Assigns Assistant Managers and Supervisors to projects, including new projects · Reinforces the productivity standards in order to determine best practices in such a way that the financial goals of the projects assigned to them are met · Accountable for the creation of bonus incentive plans for all production personnel designed to assist in meeting the productivity standards · Creates and delivers presentations for both clients and executive management that accurately reflect the quality, productivity, and financial performance of assigned projects · Fosters and maintains an excellent customer relationship with DATAMARK customers to enhance customer satisfaction as well as service opportunities. · Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the back office operations and ensures documentation is current, training materials are up to date and effective, and production practices are consistent with contractual obligations. · Develops Assistant Managers and Supervisors for promotional opportunities, and evaluates the performance of direct reports · Assists with hiring and training new staff · Capable of conducting the work activities of any of the assigned Back Office Assistant Managers when necessary Minimum Qualifications: Education Requirements: o High School Diploma or equivalent o Bachelor’s Degree preferred Field Experience: o At least 8 years of back office field experience including 4 years in a supervisory role and 2 years in a management role. Position Experience: o At least 2 years of experience in a back office management role. Other Qualifications: o Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. o Experience with meeting company budgets, profitability targets, and creating staffing plans. Requirements Required Skills: · Excellent leadership and mentoring skills · Excellent written and verbal communication skills · Extensive knowledge of Back Office procedures and principles · Demonstrated analytical/problem-solving skills · Excellent multi-tasking skills · Excellent interpersonal skills · Organized with attention to detail. · Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. · Ability to coach and mentor Back Office associates Benefits PF, Gratuity, Mediclaim, PLI
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Back Office Manager
6 days ago
Chennai, Tamil Nadu, India Datamark Full time ₹ 40,00,000 - ₹ 80,00,000 per yearPOSITION DESCRIPTIONPosition Title: Back Office ManagerReports Directly to: Senior Manager / Site LeaderPosition Overview:The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as...
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Back Office Manager
6 days ago
Chennai, Tamil Nadu, India DATAMARK, Inc. Full time ₹ 10,000 - ₹ 20,000 per yearPosition DescriptionPosition Title:Back Office ManagerReports Directly to:Senior Manager / Site LeaderPosition Overview:The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as company...
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Back Office Manager
6 days ago
Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 6,00,000 - ₹ 15,00,000 per yearPOSITION DESCRIPTIONPosition Title: Back Office ManagerReports Directly to: Senior Manager / Site LeaderPosition Overview:The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as company...
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Back Office Manager
7 days ago
Chennai, India Datamark, Inc. Full timePOSITION DESCRIPTION Position Title: Back Office Manager Reports Directly to: Senior Manager / Site Leader Position Overview: The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level Agreements as well as...
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Back Office Supervisor
3 days ago
Chennai, India Datamark, Inc. Full timePosition Title: Back Office Supervisor Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. Primary Responsibilities: · Manages a team of assigned back office associates and ensures they comply with client requirements through...
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Back Office Supervisor
2 days ago
Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 15,00,000 - ₹ 60,00,000 per yearPosition Title: Back Office SupervisorReports Directly to: Back Office Assistant ManagerPosition Overview:The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.Primary Responsibilities:· Manages a team of assigned back office associates and ensures they comply with client requirements through...
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Back Office Supervisor
2 days ago
Chennai, Tamil Nadu, India DATAMARK, Inc. Full time ₹ 3,00,000 - ₹ 6,00,000 per yearPosition Title:Back Office SupervisorReports Directly to: Back Office Assistant ManagerPosition Overview:The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.Primary Responsibilities:Manages a team of assigned back office associates and ensures they comply with client requirements through documented...
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Back Office Supervisor
2 days ago
Chennai, Tamil Nadu, India Datamark (Mexico) Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition Title: Back Office SupervisorReports Directly to: Back Office Assistant ManagerPosition Overview:The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.Primary Responsibilities:Manages a team of assigned back office associates and ensures they comply with client requirements through documented...
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Back Office Manager
5 days ago
Chennai, India DATAMARK, Inc. Full timeJob Description Position Description Position Title: Back Office Manager Reports Directly to: Senior Manager / Site Leader Position Overview: The Back Office Manager is responsible for making sure that the day-to-day back-office production tasks conducted are designed and carried out in a manner that ensures the attainment of Customer Service Level...
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Back Office Supervisor
24 hours ago
Chennai, India DATAMARK, Inc. Full timeJob Description Position Title: Back Office Supervisor Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. Primary Responsibilities: - Manages a team of assigned back office associates and ensures they comply with client...
