Operations Executive

5 days ago

India SoulSensei Full time

About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential. Working model: Onsite Days: Monday to Friday Timings: 10:00am - 6:00pm Budget: Upto 25k (depending on experience) Experience: 0-1 years (Freshers with strong soft skills are welcome to apply) About the Role: As an Operations Executive, you'll play a crucial role in managing the user experience end-to-end. From being the first point of contact for platform users to ensuring smooth session coordination with our SoulSensei guides, you'll be the operational backbone behind a transformative experience. This role blends customer interaction, scheduling, coordination, and light data management. Key Responsibilities - Manage daily operational workflows tied to website performance and internal processes. - Coordinate with cross-functional teams to ensure seamless task execution and follow-ups. - Identify areas of improvement in current processes and help implement practical solutions. - Track and report key operational metrics to support data-driven decision making. - Help maintain clear documentation of processes, SOPs, and internal guidelines. - Support implementation of tools and systems that enhance team efficiency. - Be a key point of contact for resolving operational issues or bottlenecks quickly. What We're Looking For - Bachelor's degree in any discipline (Psychology, Humanities, or Communication is a plus) - Strong verbal and written communication skills in English and Hindi - Confident on phone/video calls, calm and people-friendly demeanor - Comfortable with tools like Google Sheets, Google Calendar, WhatsApp Business - Highly organized, detail-oriented, and proactive - Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus - Freshers with strong communication and soft skills are encouraged to apply Bonus Points If You Have: - Experience with CRM tools or scheduling platforms like Calendly - An interest in personal development, mental wellness, or spirituality Why You'll Love Working With Us: - Be part of a mission-led startup focused on making real impact - Work with a compassionate, purpose-driven team - Learn and grow across multiple functions - Enjoy a culture of empathy, ownership, and meaningful work

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