Dir-catering Sales

JOB SUMMARYFunctions as the business leader of the property s Catering Sales Department and manages the property s reactive and proactive catering sales efforts Shares responsibility for achieving revenue goals guest and associate satisfaction and the financial performance of the department Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process Provides day to day leadership to a team of on-property catering sales associates Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting e g catering and group rooms for all events CANDIDATE PROFILEEducation and ExperienceRequired 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 4 years experience in the sales and marketing or related professional area OR 4-year bachelor s degree in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional area Preferred 4 year college degree CORE WORK ACTIVITIESManaging Sales Activities Manages the catering sales efforts for the hotel including local and group convention business Solicits books local catering business and develops group business Develops and manages catering sales revenue and operation budgets and provides forecasting reports Works with the management team to create and implement a catering sales marketing plan addressing revenue customers and market Develops menus that drive sales Assists with selling implementation and follow-through of catering promotions Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Participates in and practices daily service basics of the brand e g Marriott Hotels Resorts MHR Spirit to Serve Daily Basics Renaissance Hotels and Resorts RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions Develops a close working relationship with operations to execute strategies at the hotel level Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and or other appropriate stakeholders Maintains successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process Performs other duties as assigned to meet business needs Building Successful Relationships Interacts effectively with guests clients sales and kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott Gains understanding of the hotel s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute Leadership Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share Partners with Human Resources HR to attract develop and retain the right people in order to support the strategic priorities of the market Creates effective structures processes jobs and performance management systems are in place Sets goals and expectations for direct reports using the Leadership Performance Process LPP align performance and rewards addresses performance issues and holds staff accountable for successful results Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover Keeps an active list of the competition s best sales people and executes a recruitment and acquisition plan with HR Supports tools and training resources to educate sales associates on winning catering solutions Champions leadership development and workforce planning priorities by assessing selecting retaining and developing diverse high-caliber talent that can lead the organization today and strengthen the leadership bench for the future continues to upgrade the sales marketing talent works with HR to anticipate future talent needs based on business growth plans Identifies trains and mentors catering sales associates Transfers functional knowledge and develop catering sales skills of other discipline managers Shares responsibility for achieving revenue goals guest and associate satisfaction and the financial performance of the department Provides day to day leadership to a team of on-property catering sales associates Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you