US Telecom Process

3 weeks ago


Pune, Maharashtra, India Glorious Hr Services Full time
Job Description

About the Role:

We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider.

Eligibility:

Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B)

Other: Must have prior experience in an Customer Service (voice support)

Key Skills:

- Customer Handling / Customer Support
- Inbound Calls Management
- CSAT (Customer Satisfaction)
- AHT (Average Handling Time)
- BPO Metrics (Quality, FCR, SLA adherence)

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