Spa Executive

3 weeks ago

Mumbai, Maharashtra, India Marriott Full time

POSITION SUMMARYAdvise employees on general property information in-house groups policy changes or other pertinent information Answer questions about available services general property information and amenities Confirm guest first and last name and type of treatment scheduled prior to beginning treatment Monitor and stick to time schedule throughout the day Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed Promote and sell spa salon services and retail products Complete requisitions for additional products supplies or equipment Inspect work areas and tools equipment to ensure conformance to company standards Notify Engineering of spa salon maintenance and repair needs Assist management in hiring training scheduling and motivating and coaching employees serve as a role model Report accidents injuries and unsafe work conditions to manager Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Ensure adherence to quality expectations and standards develop and implement quality improvement or corrective action plans Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 2-years of related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8bteam and become the best version of you

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