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Customer Relationship

4 weeks ago

Mumbai, Maharashtra, India Soulflower Co Ltd Full time
Job Title: Customer Relationship & Sales Executive
Location: Mumbai
Job Type: Full-time
About Soulflower
Soulflower is a pioneer in natural, vegan, and cruelty-free personal care. We create premium skincare, haircare, and aromatherapy products that are safe, effective, and eco-friendly. We are looking for a Customer Relationship & Sales Executive who will be the voice of Soulflower, ensuring our customers receive exceptional service, managing brand engagement on social media, and driving B2B sales opportunities.
Role Overview
This role blends customer service , social media community management , and B2B outbound sales . You will manage customer queries, engage with our community on social platforms, and actively reach out to potential B2B clients to generate business opportunities.
Key Responsibilities
Customer Care
Respond to customer queries via calls, emails, WhatsApp, and social media.
Assist customers with order placement, tracking, returns, and exchanges.
Handle complaints with empathy and provide quick, effective resolutions.
Maintain a professional and friendly tone in all interactions.
Social Media Management
Respond to DMs, comments, and queries across Soulflower's social media platforms.
Engage with followers to build community loyalty.
Share customer feedback and FAQs with the marketing team for improved content creation.
Support influencer collaborations by coordinating product dispatch and tracking content posts.
B2B Outbound Sales
Identify and contact potential B2B customers such as spas, salons, corporate gifting clients, and retail stores.
Present Soulflower's product range and negotiate deals.
Follow up on leads, prepare proposals, and close sales.
Maintain relationships with existing B2B customers to encourage repeat business.
Order & Complaint Management
Coordinate with warehouse, logistics, and sales teams for timely order fulfillment.
Track delayed or missing shipments and resolve promptly.
Log and document all interactions in CRM tools.
Reporting & Feedback
Prepare daily/weekly reports on customer queries, complaints, sales leads, and conversions.
Share customer insights for product/service improvement.
Requirements
Graduate in any discipline (preferably in Business/Marketing/Communications).
1–3 years of experience in customer service, social media handling, or sales.
Excellent communication skills in English & Hindi (knowledge of additional regional languages is a plus).
Strong interpersonal skills, with the ability to build relationships and close deals.
Proficiency in MS Office, CRM tools, and social media platforms.
Preferred Skills
Experience in beauty, skincare, or lifestyle brands.
Basic understanding of social media engagement strategies.
B2B sales experience, especially in FMCG, beauty, or retail.
Empathy, patience, and a customer-first approach.
What We Offer
Competitive salary + sales incentives.
Employee discounts on Soulflower products.
Opportunities for career growth in both sales and marketing.
A collaborative and creative work environment.