Service Engineer

Job title Service Engineer Location Ghaziabad About Us Ingersoll Rand is a Fortune 500 company with a passion for making lives better We do this by living our values and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways Ingersoll Rand is a diverse and inclusive environment For more information visit Job Overview This position will be responsible for maintaining repairing and ensuring the optimal performance of Ingersoll Rand product portfolio in Industrial power tools and lifting equipment used in various industries like manufacturing maintenance automotive transportation etc Responsibilities Set up and calibrate power tools and lifting equipment at customer sites Ensure compliance with safety standards during installation Diagnose mechanical electrical and software faults Conduct preventive maintenance to reduce downtime Perform inspections and certifications for lifting equipment Maintain records of safety checks and compliance audits Provide on-site and remote troubleshooting assistance Guide customers on proper usage maintenance and safety practices Handle warranty claims and escalate complex issues to technical teams Maintain detailed service logs inspection reports and repair histories Document customer feedback and recurring issues for product improvement Train customers and junior technicians in equipment handling and maintenance Stay updated with new technologies tools and service protocols Visit customer sites for scheduled maintenance emergency repairs and audits Work in varied environments including construction sites factories and warehouses Revenue delivery and payment collections Execution of Service agreements Maintain and update product installation base in the region Requirements Diploma B Tech BE or equivalent degree in Mechatronics Electrical Engineering 5-7 years experience in Industrial Power Tools and Lifting domain Core Competencies Good follow up skills Self-driven Innovative Team player Problem solving and analysis Excellent communication skills Customer management Site management KPI s Utilization Response time First time fix rate Contracts retention rate Collections Revenue Preferences Diploma B Tech BE or equivalent degree in Mechatronics Electrical Engineering with experience in PLC programming executing and maintaining controls and automation installations Experience in project management Travel Work Arrangements Requirements Travel As and When required What we Offer We are all owners of the company Stock options Employee Ownership Program that align your interests with the company s success Yearly performance-based bonus rewarding your hard work and dedication Leave Encashments Maternity Paternity Leaves Employee Health covered under Medical Group Term Life Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative multicultural work environment with a team of dedicated professionals fostering innovation and teamwork Special Accommodation If you are a person with a disability and need assistance applying for a job please Lean on us to help you make life better We think and act like owners We are committed to making our customers successful We are bold in our aspirations while moving forward with humility and integrity We foster inspired teams Bicycle rights prism poutine austin Drinking vinegar gluten-free iceland typewriter farm-to-table selfies XOXO food truck four loko Ingersoll Rand is committed to achieving workforce diversity reflective of our communities We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request and a member of our team will contact you