▷ [Urgent Search] Support Analyst

Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk legal tax and accounting intellectual property and science and media markets powered by the worlds most trusted news organization Our Tax Accounting division is seeking to appoint Support Analyst based in Hyderabad office working primarily on our corporate suite of products This role will suit a person who is interested in pursuing a career as a Tax Accounting Product Specialist The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise providing support for complex software Tax Accounting products to end users in a commercial environment This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform About the Role Answering resolving and updating all TAX related incidents and service requests from users and logging them in the service management systemThe individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructionsAnswering phone calls in a timely manner responding to all calls within the Service Level Agreements SLA and resolving as many incidents and service requests as possible on the first call contactStakeholder management - providing timely and relevant updates to internal and external stakeholdersFollow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customersExperience in a client-facing Service Desk or Support Analyst role troubleshooting and desire to learnAbility to multi-task work under pressure and to tight deadlines Adaptable and flexible to business demandsAbility to learn and understand new software products with ease along with Excellent organization planning and implementation skillsContributing to a positive business relationship with our customersAbout You Proficient with Microsoft Word Excel Outlook SalesforceHigh standard of professionalism along with excellent written and verbal communication skillsGood numerical and problem-solving skillsExperience in a client-facing Service Desk or Support Analyst roleAbility to learn and understand new software products with easeExcellent organization planning and implementation skillsExperience identifying and implementing support team processes improvementsAdept at navigating within a complex matrixed organizationAbility to prepare and deliver presentations for various audiences Ability to understand and interpret financial statements and to train others on process and system applications Ability to create and maintain spreadsheets and databases Requires 3 years of Tax relevant work-related experience Experience in Corporate Tax and Tax Provision Software preferred Bachelor s degree required Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM LI-SS3Whats in it For YouHybrid Work Model Weve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more We live by our values Obsess over our Customers Compete to Win Challenge Y our Thinking Act Fast Learn Fast and Stronger Together Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Making a Real-World Impact We are one of the few companies globally that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions We serve professionals across legal tax accounting compliance government and media Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law More information on requesting an accommodation Learn more on how to protect yourself from fraudulent job postings More information about Thomson Reuters can be found on