ITSM Incident Management Analyst

2 days ago


Pune, India Digitalxnode Full time

Job Description Qualifications and Experience: - 5+ years of experience in ITSM incident management - Strong understanding of ITIL frameworks and best practices - Proficiency in ITSM ticketing tools, particularly ServiceNow - Advanced skills in PowerBI for data analysis and reporting - Excellent communication and problem-solving skills - Experience with automation tools and scripting languages - Knowledge of data center operations, Windows administration, virtualization, and networking - Familiarity with Confluence, Azure DevOps, and monitoring tools



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