Incident manager
2 days ago
Job Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role requires a seasoned professional with deep ITIL expertise and exceptional crisis management capabilities to drive our incident management maturity to world-class standards. Key Responsibilities · Lead end-to-end incident management lifecycle from detection through resolution and closure · Coordinate Major Incident responses, establishing incident command structure and communication protocols · Collaborate with technical teams, vendors, and business stakeholders to minimize service disruption impact · Maintain real-time incident status updates and stakeholder communications during critical incidents · Conduct post-incident reviews and ensure implementation of preventive measures and process improvements · Develop and maintain incident management procedures, playbooks, and escalation matrices · Monitor incident metrics, KPIs, and SLA compliance to identify trends and improvement opportunities · Train and mentor IT staff on incident response procedures and ITIL best practices · Interface with Change Management and Problem Management teams to ensure coordinated service delivery · Participate in crisis management exercises and business continuity planning initiatives NICE TO HAVE Skills · ITIL Intermediate Certification in Service Operations · Service Now Certified Implementation Specialist (CIS) - ITSM · Service Now certification (CSA/CAD preferred)· Experience with cloud platforms (AWS, Azure, GCP) incident management · Knowledge of automation tools and Dev Ops practices · Experience leading digital transformation initiatives in ITSM · Background in telecommunications, financial services, or healthcare industries Familiarity with Agile/Dev Ops incident response methodologies Qualifications · Bachelor's degree in Information Technology, Computer Science, Engineering, or related field · Minimum 7+ years of hands-on experience in ITSM and IT Operations · ITIL v4 Foundation certification (mandatory)· Experience in deployment of Incident Management process in Service Now · Experience with enterprise-level incident management processes · Strong understanding of ITIL framework and best practices · Proven track record in stakeholder management and cross-functional collaboration MUST HAVE Skills · Expert knowledge of ITIL Incident Management processes and best practices · Proven experience in managing critical incidents in enterprise environments (P1/P0 incidents)· Strong analytical and problem-solving skills with ability to work under pressure · Excellent verbal and written communication skills for stakeholder management · Experience with ITSM tools (Service Now, Remedy, or similar platforms)· Strong leadership abilities with experience in cross-functional team coordination · Understanding of ITSM integration with Change, Problem, and Configuration Management · Knowledge of monitoring tools, alerting systems, and incident detection mechanisms
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Incident Manager
1 week ago
Pune, Maharashtra, India Exela Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
7 days ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
6 days ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
3 days ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
5 days ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
5 days ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
3 days ago
Pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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incident-management-professional
2 weeks ago
Pune, Maharashtra, India beBeeIncident Full time ₹ 15,00,000 - ₹ 25,00,000Job TitleIncident Manager Role SummaryWe are seeking a skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for managing and coordinating the response to major incidents that impact our business.Coordinate incident response activities to minimize business impact.Communicate effectively with stakeholders to provide timely...
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Incident Manager
5 days ago
Pune, India Exela Technologies Full timeJob Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
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Incident Manager
6 days ago
pune, India Exela Technologies Full timeJob Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...
