(04/10/2025) Service Delivery Coordinator- Laptop/Desktop

Job Description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Summary- Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Position Responsibilities

- Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
- Management of incidents and requests for DaaS customers (Support issues)
- Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
- Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
- Invoicing the customer and vendor for services delivered
- Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
- Ensure customer satisfaction at all times
- Processing Orders for New devices, re-deploying devices
- Prepare documentation to record and track SLA performance and other reporting requirements
- Provides technical feedback on process issues to improve overall service delivery
- Produce Billing Report
- Ensure that the invoices are presented to the customer on time
- Ensure Service Reporting are done on a timely basis.

Position Requirements:

- 4-5 years project coordination experience, ideally in services environment
- Extremely Fluent English since the position liaises with Global Customers
- Experience with ticketing tools
- Excellent Skills in Excel
- Persistent, detail oriented, able to multitask.
- Exposure to tools like SAP is an added advantage

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

WD00088268 https://lenovo.avature.net/en_US/careers/JobDetailjobId=70466

Summary- Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Position Responsibilities

- Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
- Management of incidents and requests for DaaS customers (Support issues)
- Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
- Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
- Invoicing the customer and vendor for services delivered
- Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
- Ensure customer satisfaction at all times
- Processing Orders for New devices, re-deploying devices
- Prepare documentation to record and track SLA performance and other reporting requirements
- Provides technical feedback on process issues to improve overall service delivery
- Produce Billing Report
- Ensure that the invoices are presented to the customer on time
- Ensure Service Reporting are done on a timely basis.

Position Requirements:

- 4-5 years project coordination experience, ideally in services environment
- Extremely Fluent English since the position liaises with Global Customers
- Experience with ticketing tools
- Excellent Skills in Excel
- Persistent, detail oriented, able to multitask.
- Exposure to tools like SAP is an added advantage

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.