Deputy Manager

3 weeks ago

Nashik, India Ksb Pumps Limited Full time

Job Description Deputy Manager - Warranty Management (Fire Fighting Engine Pumps) KSB Pumps Limited is seeking a driven Deputy Manager - Warranty Management (Fire Fighting Engine Pumps) to lead the effective complaint management for our firefighting engine and industrial pumps. This role is ideal for a Mechanical Engineer with experience in the Engine & Pump Industry who possesses a strong technical background in these products and exceptional problem-solving skills. Major Responsibilities: - Effectively manage complaints for firefighting engine and industrial pumps. - Ensure on-time complaint closure. - Coordinate complaints/commissioning with Engine OEM (Original Equipment Manufacturer). - Manage Field Service Coordinators of the Engine OEM and follow up with them until complaint closure. - Document all complaint interactions and resolutions. - Investigate the root cause of complaints and identify potential solutions. - Implement corrective actions to prevent the recurrence of complaints. - Monitor and evaluate the effectiveness of implemented solutions. - Provide technical support to the Field Service team as required. - Book & execute spares for warranty complaints with close coordination with the Engine OEM. - Coordinate with TSS (Technical Sales Support), PMPS (Product Management & Production Systems), QA (Quality Assurance) & Production for product/process improvement. - Prepare reports on complaint trends, defect trends, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meetings. - Arrange Technical Trainings for firefighting industrial pumps. - Manage warranty & service agreements with engine suppliers. Skills: - Strong technical background of firefighting pumps & Engines. - Target-oriented and adept at Problem Solving. - Ability to handle stressful situations and maintain composure under pressure. - Good communication, having quick decision-making skills. Qualifications: - Formal Education: Bachelor of Engineering - Mechanical. - Professional Experience: Years experience in the Engine & Pump Industry.

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