Client Service Analyst

3 weeks ago

Gurgaon, Haryana, India Deutsche Bank Full time
Job Description

Client Service Analyst

Position Overview

Job Title: Client Service Analyst

Location: Gurgaon, India

Role Description

- Cash transaction processing and verifications
- SA/CA/ Demat account opening KYC screening
- Account maintenance and customer instructions processing
- To Handle Customer Walkins and resolve their queries
- To handle legal correspondence within the defined timeframe
- To process Inward and Outward remittances within RBI framework

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy.
- Ensure accurate checking/transmission of Inward remittances including exchange rates
- Ensure accurate checking/submission of account opening documents w.r.t KYC Policy.
- Effective service delivery by reducing customer turnaround time.
- Ensure NIL operational losses / compensation to customer due to any incorrect communication.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of desk as per clean desk policy standards.

Your skills and experience

- At least 5-7 years of relevant experience in a bank or financial institution of repute
- Should Be a Post Graduate (MBA preferred)
- Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage

How we'll support you

- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

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