Director-operations-8-12 Yrs-gurugram

Summary We are seeking a Director - Operations to spearhead logistics operations and fleet management across multiple regions and functions This role demands strong expertise in logistics management fleet creation and large-scale program execution The ideal candidate will be responsible for driving operational efficiency scalability and workforce engagement while ensuring profitability and delivering exceptional service standards Job Location Gurugram Your future employer Is one of reputed organisationthat provides end-to-end logistics solution Responsibilities Operational Leadership Lead and scale logistics operations across cities regions with focus on profitability efficiency and service quality Own operational KPIs including cost per order CPO on-time delivery customer satisfaction and workforce retention Build and institutionalize frameworks for sustainable operations and scalable expansion Fleet Management Hyperlocal Delivery Build manage and scale fleets for hyperlocal logistics ensuring optimal availability cost efficiency and service quality Design and implement fleet strategies to balance supply-demand and minimize rider churn Establish performance tracking mechanisms for fleet utilization productivity and retention Strategic Planning Execution Drive organizational strategy for city structuring zoning and supply-demand optimization Lead nationwide planning for peak business periods ensuring resilience and superior performance Partner with leadership to define operational goals aligned with Pidge s growth objectives Process Innovation Technology Introduce and implement automation AI tools and data-driven solutions to streamline workflows Optimize manual bandwidth utilization and reduce operational costs through product process enhancements Enhance onboarding training and communication mechanisms for workforce productivity Workforce Engagement Retention Design incentive structures and behavioral interventions to improve workforce performance and reduce churn Build a culture of accountability ownership and continuous improvement across teams Mentor and develop regional leaders to strengthen execution capabilities Data Performance Management Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations Use data insights to identify opportunities improve decision-making and ensure profitability Deliver structured reporting to leadership on performance challenges and solutions Cross-functional Leadership Collaborate with product strategy brand and customer success teams to align operations with business objectives Ensure seamless communication and execution between central and regional teams Requirements 8-12 years of proven experience in logistics operations or program management with progressive leadership roles Strong expertise in fleet management and hyperlocal logistics with hands-on experience in building and scaling delivery fleets Track record of managing large-scale multi-region operations in high-growth environments Strong strategic thinking combined with hands-on execution capability Expertise in cost optimization process re-engineering and workforce engagement Data-driven decision maker with excellent analytical and problem-solving skills Exceptional leadership stakeholder management and cross-functional collaboration skills Reach us If this role aligns with your career aspirations send your updated CV to ananya shahi crescendogroup in for a confidential discussion Disclaimer We are an equal-opportunity employer committed to creating an inclusive and diverse workplace Only shortlisted candidates will be contacted within one week Your patience is appreciated Note We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate Please assume that your profile has not been shortlisted in case you don t hear back from us in 1 week Your patience is highly appreciated Scammers can misuse Crescendo Globals name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities at and Stay alert Keywords Due Deligence Hyperlocal Logistics Supply Chain Management Network Operations Fleet Management Logistics operations