Customer Services Manager, India Plant
4 days ago
What you will do The Customer Service Manager is responsible for managing and enhancing the customer experience at the India Plant This position demands a strategic leader who is adept at fostering relationships with clients ensuring that their needs are met efficiently and effectively The Customer Service Manager will oversee the customer service team s operations implement best practices and ensure that service levels are consistently high ultimately contributing to customer satisfaction and loyalty How you will do it Lead the customer service team to deliver exceptional service establishing performance metrics and ensuring compliance with service level agreements SLAs Develop and implement customer service strategies that enhance the customer experience streamline processes and resolve issues promptly Act as the primary point of contact for customer inquiries and complaints coordinating with relevant departments to ensure timely resolutions Monitor and analyze customer feedback using insights to inform service improvements and enhance overall customer satisfaction Collaborate with sales marketing and operations teams to ensure a cohesive approach to customer service and support initiatives Provide training and ongoing development to customer service representatives promoting a culture of excellence within the team Prepare and present reports on customer service performance identifying trends and areas for improvement Build and maintain strong relationships with key customers understanding their needs and ensuring their expectations are met What we look for Overall 15 years The ideal candidate should possess a bachelor s degree in business administration or a related field with 8-10 years of experience in customer service management preferably within the HVAC industry Proven track record of leading teams excellent communication skills and strong problem-solving abilities are essential Familiarity with CRM software and customer service best practices is highly desired
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Customer Services Manager, India Plant
7 days ago
Pune, Maharashtra, India Johnson Controls Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWhat you will do:The Customer Service Manager is responsible for managing and enhancing the customer experience at the India Plant. This position demands a strategic leader who is adept at fostering relationships with clients, ensuring that their needs are met efficiently and effectively. The Customer Service Manager will oversee the customer service team's...
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After Sales Services Manager, India Plant
4 days ago
Pune, Maharashtra, India Johnson Controls Full timeWhat you will do The After Sales Service Manager is responsible for leading the service sales operations for Controls BMS Fire and Security Systems at the India Plant The core function of this role is to ensure exceptional after-sales support manage customer relationships and drive revenue growth through effective service sales strategies The position...
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India Customer Service
1 week ago
Pune, Maharashtra, India Syngenta Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionSyngenta Crop ProtectionAs a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is...
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India Customer Service
6 days ago
Pune, Maharashtra, India Syngenta Group Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCompany Description Syngenta Crop ProtectionAs a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is...
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After Sales Services Manager, India Plant
4 days ago
pune, India Johnson Controls Full timeWhat you will do:The After Sales Service Manager is responsible for leading the service sales operations for Controls (BMS), Fire, and Security Systems at the India Plant. The core function of this role is to ensure exceptional after-sales support, manage customer relationships, and drive revenue growth through effective service sales strategies. The...
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After Sales Services Manager, India Plant
7 days ago
Pune, Maharashtra, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat you will do:The After Sales Service Manager is responsible for leading the service sales operations for Controls (BMS), Fire, and Security Systems at the India Plant. The core function of this role is to ensure exceptional after-sales support, manage customer relationships, and drive revenue growth through effective service sales strategies. The...
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Director - India Plant
18 hours ago
Pune, Maharashtra, India Johnson Controls Full time ₹ 15,00,000 - ₹ 30,00,000 per yearWhat you will do:Director - India Chiller Plant will be responsible for overseeing the operational management and strategic direction of the chiller plant operations. This role involves ensuring the plant runs efficiently, safely, and complies with regulatory standards while optimizing performance and cost-effectiveness. How you will do it:Lead and manage...
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Customer Success Lead
2 weeks ago
Pune, India Plant Metrics Full time🤝 Turn customers into champions. Drive OEE improvements. PlantMetrics helps Indian factories achieve measurable ROI through our MES + IIoT platform. We're looking for a Customer Success Leader to own retention, expansion, and customer outcomes. The Opportunity: Own end-to-end customer relationships and success frameworks. Ensure customers achieve 10-25%...
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Customer Success Lead
2 weeks ago
Pune, India Plant Metrics Full timeTurn customers into champions. Drive OEE improvements.PlantMetrics helps Indian factories achieve measurable ROI through our MES + IIoT platform. We're looking for a Customer Success Leader to own retention, expansion, and customer outcomes.The Opportunity: Own end-to-end customer relationships and success frameworks. Ensure customers achieve 10-25% OEE...
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Customer Success Lead
2 weeks ago
pune, India Plant Metrics Full time🤝 Turn customers into champions. Drive OEE improvements.PlantMetrics helps Indian factories achieve measurable ROI through our MES + IIoT platform. We're looking for a Customer Success Leader to own retention, expansion, and customer outcomes.The Opportunity: Own end-to-end customer relationships and success frameworks. Ensure customers achieve 10-25%...
