Area debt relationship Manager

2 days ago

Bengaluru, Karnataka, India Trigent Software Private Limited Full time
Job Description

To drive the collections for all products at the Area level and ensure sustainability of the business through timely collection & recovery

- Recruit and train the collections team for effective collections & recovery
- Monitor & review the activities of the regional collections team for achievement of collections targets
- Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition, identifying & reporting fraudulent practices
- Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
- Authorize payouts and roll out collection payout structure policy
- Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
- Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
- Act as a SPOC between Legal, Residual & Collections team
- Partner with regional sales & credit team to ensure quality sourcing
- Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
- Ensure effective collections from DCC and micro market
- Ensure all higher bucket accounts with outstanding amounts are actioned legally
- Ability to work with integrated systems used for tracking & monitoring collections
- Analytics and Market Intelligence
- Problem solving and decision-making skills
- Operational execution
- Relationship Management (critical for retaining key customers)
- Strong communication and interpersonal skills
- People Management skills

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