Deputy Area Manager

1 day ago

Bengaluru, Karnataka, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Deputy Area Manager - Debt Management Services - The Wheels 

Job Purpose 

Achieve targets on various assigned parameters. Oversee car finance business while maintaining compliance. Handle partners and agencies effectively.

Duties and Responsibilities- Achieve collections targets by visiting customers and agencies.
- Monitor performance against set parameters and provide regular updates and guidelines.
- Review and track milestones.
- Ensure legal guidelines are followed during product repossession.
- Travel with Relationship Officers (ROs) as required.
- Timely allocation of cases to team members.
- Proficient in Excel for daily performance tracking of team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counsel and groom direct reportees to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.
- Litigation and case management.
- Compliance and risk mitigation.
- Reporting and documentation.

Required Qualifications and Experience- Proven experience in debt management or collections, preferably in vehicle finance.
- Strong proficiency in Excel and daily performance tracking.
- Experience managing a team and allocating cases efficiently.
- Ability to ensure compliance with legal and regulatory guidelines.
- Strong communication, counseling, and people management skills.
- Experience in legal recovery, litigation, and risk mitigation processes.
- Excellent record keeping and reporting abilities.

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