Customer Success Analyst 15h Left

3 weeks ago

Hyderabad, Telangana, India Insightsoftware Full time
Job Description

- Handling At Risk customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies

- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity high ethical standards and doing the right thing even when others arent looking.
- Mental agility a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation be thorough and consistently deliver high-quality work

Qualifications

- 2 to 4 years experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and comprehending contract terms, preferably in software.
- Ability to work in a fast-paced environment.
- Ability to work cross-functionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills
- Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
- Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
- Excellent interpersonal and written and oral communication skills.

Preferred qualifications:

Salesforce: The Customer Company or any CRM experience

- Experience working for a software company in the renewals or customer success department.

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