Payroll Service Delivery Manager, In
3 weeks ago
Who we are is what we do Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone anywhere easily The team comprises over three thousand self-driven individuals spanning over 100 countries and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers Companies should be able to hire the best talent anywhere in the world so we are building the best platform to make that a reality Our market-leading technology expertise and global team are crucial to the platform s success We deliver the best products and features in our space enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities Why should you be part of our success story A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies We offer global teams all the tools they need to hire onboard manage pay and scale at full speed We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide After our successful Series D in 2021 we raised another 50M in 2023 doubling our valuation to 12B There s never been a more exciting time to join Deel - the international payroll and compliance market leader Remote this is a remote role work from wherever you want What you ll do at Deel Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner Should manage Client expectation and set expectations with Payroll Services Team both In-house Partner TeamsTo communicate with Clients Stakeholders Partners Manager in a consistent mannerRegular service review meetings with all PA Clients To ensure periodic meetings including setting agenda recording minutes distributing and follow up actions Managing Client Satisfaction data gathering reporting and management Demonstrate strong ownership in issue resolution by providing best efforts to investigate share knowledge and communicate clearly with all clients Building long-lasting mutually beneficial relationships in the Client Community to create a better client experience Ensure timely and accurate service delivery as per client SLA s Some key qualificationsBachelor s degree in Business Accounting or a related field from an accredited institution3 years of experience managing payroll functions for APAC countries SG MY TH China etc and other countries is good to haveStrong working knowledge of local regulations and policies related to payrollAbility to prioritize multiple tasks while meeting deadlines timely and accuratelyStrong verbal and written skills to connect clients and align with various stakeholdersStrong interpersonal skills explaining complex issues at an understandable levelAdvanced knowledge of local payroll software solutionsIntermediate knowledge of Microsoft ExcelStrong EnglishTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all Some things you ll enjoyProvided computer equipment tailored to your roleStock grant opportunities dependent on your role employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work including WeWork access where availableAt Deel we re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race religion sex national origin gender sexual orientation age marital status veteran status disability status pregnancy or maternity or other applicable legally protected characteristics Unless otherwise agreed we will communicate with job applicants using Deel-specific emails which include and other acquired company emails like and You can view the most up-to-date job listings at Deel by visiting Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities backgrounds beliefs experiences identities and perspectives Deel will provide accommodation on request throughout the recruitment selection and assessment process for applicants with disabilities If you require accommodation please inform our Talent Acquisition Team at recruiting deel com of the nature of the accommodation that you may require to ensure your equal participation Deel
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