System Specialist I

3 weeks ago

Bengaluru, Karnataka, India Novo Nordisk Full time
Job Description

- Provide technical support for PACS-related issues, including user access, system integration, troubleshooting, performance and hardware functionality.
- Manage daily IT operations of PACS, such as resolving errors, security alert reviews, and physical inspection of hardware and inventory..
- Maintain thorough and accurate documentation of system configurations, changes, and validation efforts.
- Work with compliance teams to ensure adherence to GxP, GDPR, NIS2, and other regulatory requirements, including change management and implementation processes.
- Ensure PACS compliance with security standards, data protection regulations, and organizational access policies..
- Assist in integrating PACS with other security systems, like CCTV and alarm systems, and support solution owners by translating business requirements into technical specifications.
- Assess feasibility for system scalability, architecture, security, and performance for new features..
- Collaborate with PACS vendors for issue resolution, system upgrades, and enhancements.
- Support projects such as commissioning PACS in new buildings or handling medium-sized upgrades..
- Qualifications.
- To be successful in this role, you should have:.
- Bachelors or masters degree in a relevant field with a minimum of 10+ years of relevant experience, including expertise in handling system transitions and strong awareness of managing IT SOPs..
- Should possess a strong technical background in IT infrastructure, including expertise in databases, networking, and server managementessentially covering the entire stack up to the OS level..
- Must have hands-on experience in WinOS administration, basic networking, SSL, Azure, Active Directory, and databases (SQL)..
- Must have knowledge of ITIL frameworks, including Incident, Problem, and Change Management processes.
- Should also have experience in vendor management..
- Knowledge in managing and supporting compliance to ensure all PACS-related activities adhere to GxP regulations and internal policies..
- Excellent interpersonal and communication skills including verbal and written communication.
- Ability to represent NN in relation with users and external stakeholders..
- About The Department.
- You will join our Digital Data (DD)IT Staffs GBS team of professionals anchored in GBS Bangalore, collaborating with the Design Deliver team on projects across the Staffs area.
- The team is responsible for managing day-to-day IT support, development, validation and testing of entire Quality Management System of Novo Nordisk, spanning across entire globe.
- The key objective is to ensure robust IT support to systems, which in turn ensures product quality and patient safety for Novo Nordisk.

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