Guest Coordinator

4 weeks ago

Puruliya WB IN ASSPL Full time

Job Title Guest Coordinator Female Company A renowned Hotel Location Purulia Job Type Full-time Job Summary We are seeking a friendly organized and detail-oriented Guest Coordinator to join our front office team The successful candidate will be responsible for ensuring seamless guest experiences coordinating guest services and maintaining accurate records Key Responsibilities 1 Coordinate guest check-in and check-out processes ensuring smooth and efficient service 2 Manage guest requests resolving issues promptly and professionally 3 Maintain accurate records of guest information preferences and special requests 4 Coordinate with housekeeping food and beverage and other departments to ensure seamless guest experiences 5 Provide information and answer queries about hotel services facilities and local attractions 6 Handle guest complaints and concerns escalating issues to management as necessary 7 Maintain a clean and organized front office area adhering to hotel standards 8 Perform other duties as required such as assisting with events or functions Requirements 1 High school diploma or equivalent 2 1-2 years of experience in a front office or guest services role preferably in a hotel environment 3 Excellent communication interpersonal and customer service skills 4 Ability to work in a fast-paced environment prioritize tasks and meet deadlines 5 Basic knowledge of hotel operations front office procedures and guest services Desirable Qualifications 1 Experience with hotel management software e g PMS CRS 2 Knowledge of hospitality industry standards and best practices 3 Certification in hospitality customer service or a related field What We Offer 1 Competitive salary and benefits package 2 Opportunity to work in a dynamic and supportive environment 3 Professional development and training 4 Collaborative and inclusive team culture How to Apply If you are a friendly organized and detail-oriented individual looking for a challenging role please submit your resume Job Types Full-time Internship Contract length 3 months Pay 10 000 00 - 20 000 00 per month Benefits Commuter assistance Food provided Health insurance Paid time off Schedule Rotational shift Supplemental Pay Commission pay Experience Guest services 2 years Required Work Location In person

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