Guest Service Associate

7 hours ago


Munnar KL IN AMBER DALE LUXURY HOTELS AND SPA Full time

Key Responsibilities Guest Check-In Check-Out Greet guests upon arrival with a warm welcoming attitude Efficiently check guests in and out of the hotel using the property management system Verify guest identification payment and other necessary details to ensure smooth processing Ensure the guest s preferences are recorded and communicated to the appropriate hotel departments Guest Assistance Service Provide guests with information about hotel amenities local attractions and services Address guest requests or concerns in a prompt and professional manner Handle guest complaints or issues with a solution-oriented approach escalating to management as needed Assist with reservations room assignments and upgrades as requested Communication Coordination Collaborate with housekeeping maintenance and other departments to ensure guest needs are met Maintain effective communication with the front desk team to ensure a smooth guest experience Ensure that all messages packages and special requests are properly handled and delivered Administrative Duties Maintain accurate guest records ensuring confidentiality and compliance with data protection regulations Process payments and handle cash credit cards or other forms of payment accurately Update and maintain the availability of guest rooms in the property management system Safety Security Ensure guest safety by adhering to hotel security protocols including handling emergency situations effectively Maintain a clean safe and organized front desk area Upselling Revenue Generation Promote hotel services amenities and special offers to guests in a courteous and non-intrusive manner Assist in maximizing hotel revenue by suggesting room upgrades packages and additional services Other Duties Perform any other duties as assigned by the Front Desk Manager or supervisor to enhance guest satisfaction Job Type Full-time Pay 16 000 00 - 20 000 00 per month Benefits Food provided Provident Fund Schedule Day shift Supplemental Pay Quarterly bonus Experience total work 1 year Required Work Location In person



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