Business Systems Specialist

3 days ago

India Soul AI Full time

Job Description About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. About the Role As a B2B Tools Domain Expert, you will use your practical experience with Notion, Salesforce, and Jira to analyze workflows, review configurations, annotate tool actions, and evaluate multi-step enterprise processes. You will validate how AI systems interact with these tools, identify errors, and provide expert feedback to help improve AI-driven B2B workflows. Responsibilities - Annotate workflows, tool actions, and system behavior across Notion, Salesforce, and Jira - Evaluate AI-generated steps for correctness, data integrity, and workflow alignment - Review tasks such as record updates, dashboard changes, issue creation, automation triggers, and workspace configurations - Identify incorrect actions, permission issues, or mismatches in expected vs. actual behavior - Validate CRM/ERP-style operations: lead routing, pipeline updates, object relationships, workflow rules, and data flows - Review and analyze workspace structures, templates, databases, tickets, forms, and user roles - Provide clear feedback on tool usage, process gaps, and workflow improvements - Maintain high-quality, consistent annotations following project guidelines - Collaborate with internal AI and product teams to refine evaluation criteria and tool actions. Skills & Experience Required - 2-4 years of Hands-on experience with: - Notion pages, databases, templates, automations, permissions - Salesforce objects, workflows, validation rules, dashboards, record management - Jira issue types, workflows, boards, project configuration, user permissions - Strong understanding of B2B SaaS workflows, user roles, and access structures - Ability to analyze processes, troubleshoot issues, and validate operational steps - Excellent attention to detail and strong documentation skills - Experience in QA, workflow mapping, or process evaluation is a plus Why Join Us - Work on high-impact projects that contribute to building AI for Good. - Collaborate with top-tier engineers and domain experts from IITs, NITs, and BITS. - Opportunity to grow in a fast-paced, innovation-driven environment.

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