Guest Service Associate

Job Category Hotel-Engineering Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Inn family What is the job Responsible for the efficient operation of the hotel property and all its equipment ancillary maintenance and repair services and protection of the Owner s asset Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility Manage the engineering maintenance operations of the hotel to ensure safety and comfort of hotel guests and colleagues Follow brand standards and or local regulatory requirements Perform preventive and regular maintenance and repairs to all areas of the hotel Responsible for maintaining a clean and organised maintenance shop and for the security of hotel inventory and assets such as tools supplies furniture fixtures and equipment At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Duties Responsibilities Maintain the hotel in your qualified trade to the desired standard Daily inspection and rectification of all public areas in relation to your trade Complete the daily tasks assigned by the Supervisor Initiate identify project work required in light of your trade throughout the hotel Assist the Shift Engineer with the design of a preventative maintenance program General building minor maintenance repairs Ensure plant rooms are checked and cleaned and are in operating order Investigate reported faults for all electrical equipments Carry out any minor repairs to guest rooms or public areas Assist support in other maintenance activities of the hotel Meet guests in case of any technical service needs and deliver to the satisfaction What we need from you Diploma in Engineering ITI Certification in relevant trade 1 year of relevant experience or an equivalent combination of education and experience How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law