guest service associate
2 weeks ago
Job role. To maximize guest satisfaction by providing neat and clean guest rooms in accordance with the standards of Kuruba safari Lodge
- Job description
a. Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards.
1) Removes soiled bed and bath linens and replaces with clean linens as required
2) Removes accumulated trash and debris from room as required
3) Cleans bathroom, Dusts all surfaces, Vacuums room as required
4) Replenishes promotional materials, literature and room amenities
5) Reports maintenance requests and replacement orders
6) Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
7) Leaves all customer belongings in stay over rooms unless they have been discarded in the trash
b. Maximizes job efficiency and neat, orderly appearance by maintaining supply kit and cleaning kit
1) Stocks supply cart correctly Replaces cleaner bag daily
c. Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it
1) Checks stock daily
2) Notifies Housekeeping Manager immediately if any stock shortages exist Pulls any damaged
d. Ensures safety and maximum security
- Reports all "Do Not Disturb" or bolted door rooms to Housekeeping department at the specified time
e. Adheres to resort policies and procedures
1) Attends work on time as scheduled
2) Follows resort grooming and dress standards
3) Minimizes safety hazards by following all safety rules and procedures
3.Abilities & skills: Should be diplomatic, calm, detail oriented, safety minded, team player, honest and trustworthy. Should be flexible to work in shifts.
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