Workplace Experience Lead

2 days ago


Bengaluru India JLL Full time

Job Description - Oversee end-to-end workplace and office operations, ensuring a smooth, safe, and welcoming environment for employees and visitors. - Manage office communication and act as the first point of contact for workplace-related inquiries. - Manage daily facilities functions including reception, housekeeping, security coordination, space planning, and vendor management - Supervise cafeteria operations, ensuring food quality, hygiene, cost optimization, and employee satisfaction. - Handle transport and shuttle services, ensuring safety, smooth planning, and quick resolution of any issues. - Manage workplace technology systems such as access control, visitor management, and ticketing tools, and mail room operation - Analyze feedback and operational data to improve services and optimize space utilization. - Ensure office maintenance, cleanliness, supplies, and safety protocols are consistently upheld. - Coordinate events, celebrations, wellness activities, and culture-building initiatives. - Serve as the primary point of contact for all workplace-related inquiries and communication. - Maintain high standards of hospitality across front-of-house operations and support meeting room setups and office tech functionality - Manage office access, security protocols, and emergency preparedness procedures. Key Competencies - Employee Experience & Customer Focus - Leadership & Collaboration - Operational Efficiency - Vendor Management - Communication & Relationship Building - Adaptability & Creativity



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