[High Salary] Service Delivery Officer-Business Banking-BRANCH BANKING-Service

4 weeks ago


Hyderabad India Kotak Mahindra Bank Limited Full time

Job Description

Service Delivery Officer

Department Retail Liabilities - Branch Banking
Location Hyderabad
Reporting Relationships Service Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby Manager
Grade Name Deputy Manager
Age 27 Min 33 Max
Grade M2

Job Role:

- Handling personalized service requests of customers.
- Generation of timely business MIS.
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
- Coordination with CPC/RPC/Investment desks for account opening of customers.
- Managing complaints of customers and ensuring their resolution within TAT.

Job Requirements:

- Developing and maintaining banking relationships with a select group of high net worth customers
- Excellent communication skills with customer service orientation
- Courteous and polite.
- Good knowledge of Microsoft excels.
- Understanding of banking norms and processes.



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