▷ [Apply Now] Volunteer - ABDM

Overview: The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with most of our staff based in program countries. WJCF is an Indian not-for-profit entity, registered under Section 8 of the Indian Companies Act 2013, and has an affiliation agreement with the Clinton Health Access Initiative (CHAI). Our mission is to save lives and improve health outcomes in the country by enabling the government and private sector to strengthen and sustain quality health systems. WJCF has partnered with the Ministry of Health & Family Welfare and state health departments since 2007, providing technical and operational support across key health priorities, including infectious diseases (COVID-19, hepatitis, HIV, TB, vector-borne diseases), non-communicable diseases (cervical cancer, diabetes, sickle cell disease), maternal and child health (anaemia, immunisation, diarrhoea, pneumonia), sexual and reproductive health, health insurance and digital health (AB PM-JAY, ABDM), oxygen and hypoxemia management, safe drinking water, and climate and health. Learn more about our exciting work: http://www.clintonhealthaccess.org Project Background: Launched nation-wide in September 2021, the Ayushman Bharat Digital Mission (ABDM) seeks to power India’s quest for Universal Health Coverage by creating the interoperability required for health information and records to be exchanged seamlessly across digital platforms, leading over time to improved access, quality and affordability of health services. Central to ABDM is the concept of a health account (Ayushman Bharat Health Account or ABHA). An individual with an ABHA can link their personal health and / or medical records to this account and provide their consent to share their records with any other system that is ABDM-enabled. For instance, if they have been referred to a specialist for a consultation, they may provide them with access to diagnostic and other records that provide the specialist a comprehensive view of their medical history. The National Health Authority (NHA), an autonomous government institution manages the implementation of ABDM across the country. There has been tremendous progress so far, with 815+ million ABHA created, ~430,000 health facilities and ~710,000 health professionals registered. With 360 health systems and apps ABDM-enabled, and the introduction of functionalities such as ‘scan and share’ for OPD registration, usage is deepening as well, with over 740 million health records already linked to ABHAs. With new platforms powered by ABDM such as the Unified Health Interface (UHI) and Health Claims Exchange (HCX) being introduced, the health ecosystem in India is poised to fully leverage ABDM’s potential. WJCF has been supporting the operationalization and roll-out of ABDM since January 2021, working closely with and under the guidance of the NHA. Our focus has been on driving adoption of ABDM among healthcare providers, especially private sector healthcare professionals. A key constituency in the private sector are doctors, who are not only the main ‘consumers’ of health and medical records (on the basis of which they make their diagnoses and prescribe care) but also the main ‘producers’ of these records. Position Summary: WJCF is supporting Madhya Pradesh State ABDM Office to strengthen the adoption of the Ayushman Bharat Digital Mission (ABDM) by demonstrating its value to both healthcare providers and seekers. To do this, WJCF is focusing on establishing Bhopal as ‘Digital Health District’ where targeted interventions can be tested, refined, and scaled. The three key areas of intervention are: - Facilitating digitization of healthcare facilities and enabling them to link records to patients’ ABHA - Enabling the healthcare workers to activate the use of ABHA across the various government program portals they are leveraging for delivering healthcare services - Enhancing community engagement by refining IEC campaigns, collaborating with educational and community-based organizations, and supporting district-wide citizen awareness drives across multiple media channels. WJCF is looking to hire a Volunteer in supporting these efforts by working closely with WJCF teams, government stakeholders, health facilities, and communities. The volunteer will play an important role by working in close collaboration with the Madhya Pradesh State ABDM Office in Bhopal and WJCF Bhopal office for the implementation of this project to help drive adoption of ABDM among healthcare professionals in the state. The expected outcomes of this initiative are: - Establishing Bhopal as “Digital Health District” in the state by digitizing the healthcare services’ delivery across public and private healthcare providers. - Engaging the healthcare seekers and community to generate awareness about ABDM and create demand amongst the healthcare seekers by demonstrating the value of ABDM through implementation of various use cases. - Document learnings and prepare Standard Operating Procedures (SOPs) that can be leveraged to scale the efforts across other districts in the state. This role provides an opportunity to be at the heart of and directly influence the nascent and fast-moving digital health journey in India. Responsibilities: 1. Information, Education and Communication Development (IEC) and Support - Design and refine IEC materials (posters, brochures, infographics, social media creatives, etc.) to raise awareness of ABDM. - Coordinate with field teams to collect feedback from healthcare providers and patients on IEC effectiveness. - Support adaptation of IEC content for local languages and contexts in Bhopal. - Coordinate with State ABDM Office for approval of IEC material and ensure updates are made in line with government-approved IEC. 2. Field-Level Coordination - Work with project staff to document stories, testimonials, and case studies for communication purposes. - Help track IEC distribution (facilities and events) and uptake across health facilities. 3. Knowledge Management - Organize and maintain project data, IEC resources, and analytics files for easy access. - Contribute to creating knowledge products such as presentations, briefs, and project updates. 4. Data Analytics and Reporting - Support data collection, cleaning, and preliminary analysis related to ABDM adoption and facility onboarding. - Generate simple dashboards, graphs, and summaries to track key indicators - Assist in preparing fortnightly/monthly project reports with insights for internal and external stakeholders. - Exploring innovative ways to reach out and engage healthcare professionals and community to enable them to participate in India’s digital health journey. Qualifications: - Bachebachelor’s degree in management, public health, engineering, digital health, public policy, or similar fields. - Work experience of 1+ years in management consulting, public health, data analysis, public policy, digital health, or allied areas. - Proven performance in a fast-paced, results driven environment. - Experience working in a multi-stakeholder environment and / or government stakeholder management experience would be a strong positive. - Experience in e-governance or digital health programs in India. - Excellent analytical (qualitative and quantitative) skills and communication (written and verbal) skills. - High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word and Designing tools like Canva. - Willingness to travel within and across states, as required and for extended periods (up to 40% travel). - Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment. - Ability to navigate complex processes and influence decision-making in a professional and collaborative manner. - Fluency in English, Hindi and additional Indian language. Last Date to Apply: 23rd November, 2025