Intern - India

3 weeks ago

Pune, Maharashtra, India Cornerstone OnDemand Full time

We re looking for a Intern - India This role is Office Based Pune Office Global Customer Support - Frontline Engineer This role is part of the Global Customer Support Team responsible for providing Level 1 support to clients on the Cornerstone OnDemand products Frontline Engineer works via telephone and electronic communication CRM with clients to acknowledge analyse and resolve application software related questions and troubleshoot issues encountered in applications This position requires an individual who can passionately and patiently educate our clients on how our product is designed to work and has problem solving skills eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics CSAT Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs Time-bound and superior customer communication over CRM salesforce Phone and Email Regular quality updates until resolution to prevent case staleness aging and preventing a backlog Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations Where necessary time-bound engagement of next-level support with proper triage and case documentation keep stakeholders timely appraised and share feedback Active engagement with Knowledge base and forums utilizing help channels resources Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem Consideration of privacy and security obligations You ve got what it takes if you have Bachelor s degree in computer science or equivalent with less than a year of customer facing application support experience Basic awareness about SaaS cloud computing FTP SSO SMTP HTML etc Superior written and verbal communication skills Customer centric mindset with passion for helping customers and providing excellent customer service Strong analytical and problem-solving skills Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce in SLA driven ecosystem The role requires working in 24x7 environment mostly US shifts Location - Pune MH on-site LI-Onsite Our Culture Spark Greatness Shatter Boundaries Share Success Are you ready Because here right now - is where the future of work is happening Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn grow and advance To be better tomorrow than they are today Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world Cornerstone Galaxy the complete AI-powered workforce agility platform meets organizations where they are With Galaxy organizations can identify skills gaps and development opportunities retain and engage top talent and provide multimodal learning experiences to meet the diverse needs of the modern workforce More than 7 000 organizations and 100 million users in 180 countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing future-ready organizations and people today Check us out on and

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