Experience Operations Manager

Position Experience Operations Manager What You Will Be Doing Overview We re seeking a strategic and hands-on Experience Operations Manager to lead our Experience Operations pillar - anchoring web content editing content strategy governance and SEO across our digital ecosystem This role is critical in shaping the digital experience for our customers by ensuring content is clear optimized consistent and aligned to business goals and user needs As a key member of the Experience Strategy Design XSD team you ll work closely with UX CX and Experience Communications leaders to create a seamless and impactful digital journey for our users Key Responsibilities Leadership Strategy Lead and develop a high-performing team of content editors content strategists and SEO specialists Set the vision and roadmap for experience operations ensuring it aligns with enterprise goals and digital transformation efforts Champion content and SEO best practices across the organization establishing governance frameworks and operating models to support scale Content Strategy Governance Define and implement enterprise content strategy standards frameworks and taxonomies Drive strategic content planning and execution in collaboration with product marketing and UX Oversee content governance quality control processes and audit mechanisms to ensure relevance accuracy and brand alignment Web Content Operations Manage day-to-day digital content workflows including web content publishing content migrations and updates in the CMS Establish scalable processes for intake prioritization editing and publishing across a large distributed content environment Collaborate with internal stakeholders to ensure web content meets accessibility compliance and editorial standards SEO Optimization Oversee the execution of technical and on-page SEO strategies to improve site visibility search rankings and organic traffic Monitor performance using analytics tools e g BrightEdge Google Search Console or similar and translate insights into actionable improvements Partner with UX and product teams to embed SEO into the design and development process What we are looking for What You Bring 7 years of experience in digital content strategy web publishing operations and or SEO with at least 3 years in a team leadership role Proven success managing cross-functional content and SEO initiatives in a complex B2B or enterprise digital environment Deep familiarity with enterprise content management systems preferably Adobe AEM SEO tools and governance frameworks Strong understanding of digital customer journeys and how content supports acquisition engagement and conversion Experience collaborating across product marketing and technical teams Excellent project management and communication skills Who You Are A strategic thinker with strong operational discipline and attention to detail A natural collaborator who enjoys connecting dots across teams and functions A customer-first leader who advocates for clear helpful and relevant digital experiences Comfortable working in a fast-paced matrixed organization undergoing transformation Curious proactive and committed to continuous improvement What s In It for You At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job That is why we offer competitive financial compensation including various compensation plans and a solid benefits package Insurance Bonus Growth Opportunity And more About Arrow Arrow Electronics Inc NYSE ARW Arrow Electronics Inc NYSE ARW an award-winning Fortune 154 and one of Fortune Magazine s Most Admired Companies Arrow guides innovation forward for over 220 000 leading technology manufacturers and service providers With 2024 sales of USD 27 9 billion Arrow develops technology solutions that improve business and daily life Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible Learn more at Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between what s possible and the practical technologies to make it happen Learn more at For more job opportunities please visit Location IN-KA-Bangalore India Time Type Full time Job Category Business Support